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Sendgrid is down

support.sendgrid.com

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Re: Sendgrid is down

#31

Post by aculver »

This was a Heroku win for us. I just visited their add-ons page, identified a comparable provider, and restored mail in our application with the following:

    heroku addons:add mailgun:basic
    heroku addons:docs mailgun:basic
    vim config/initializers/mail.rb
    git add config/initializers/mail.rb
    git commit -m "Switching to back-up mail provider."
    git push heroku master
Since the account creation is all automatic and billing is all through Heroku, I never even had to visit Mailgun's website.

Re: Sendgrid is down

#32

Post by adambenayoun »

grey-area wrote: post #28

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

I couldn't agree with you more on the subject of what happened with PyCon. I don't think it should be mixed with what is happening now.

On the flip side, I'm happy that this story has been up-voted and that it attracted some attention because I was able to know that Sendgrid is down (never received any mail notification and I don't follow them on Twitter).

Re: Sendgrid is down

#34

Post by kstrauser »

jlebrech wrote: post #26
adambenayoun wrote: post #8

Sendgrid customer here. Since many services rely on SMTP providers like Sendgrid, they should have a way to notify customers when their server go down and transactional notifications may be disrupted. I shouldn't be notified by someone who know we're using Sendgrid and happen to read HN.

how does one send outage notices if the mail is down?

Have an offsite cloud server with a mail daemon that's ready to send a few thousand messages to customers when your main server is down.

Re: Sendgrid is down

#35

Post by adambenayoun »

aculver wrote: post #31

This was a Heroku win for us. I just visited their add-ons page, identified a comparable provider, and restored mail in our application with the following: heroku addons:add mailgun:basic heroku addons:docs mailgun:basic vim config/initializers/mail.rb git add config/initializers/mail.rb git commit -m "Switching to back-up mail provider." git push heroku master Since the account creation is all automatic and billing…

How do you handle SPF/DKIM and domain keys records? Do you send out a lot of emails? Have you had a mailgun account ready?

Re: Sendgrid is down

#38

Post by rmrfrmrf »

slig wrote: post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

Really? All it says to me is that people in the tech field are so against a woman standing up for herself that they're actually willing to bring down the company she works for. It's disgusting.

Will you also feel schadenfreude when they hack her bank account?

Re: Sendgrid is down

#39

Post by luney »

jneal wrote: post #23
markeganfuller wrote: post #17

Earlier quoted context omitted.

We've never been directly notified by them despite their SMTP breaking a number of times.

I'll just start following them on Twitter then. I've recently started working somewhere new where we use SendGrid, and this is the first outage I've been aware of.

I did the same thing. Followed them on twitter just to be aware of the outage status without having to go look for it.

Re: Sendgrid is down

#40

Post by JPKab »

adambenayoun wrote: post #27
efa wrote: post #20

Earlier quoted context omitted.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

There's not much negativity toward them just a bit of criticism on how they're handling this outage. As I mentioned in another comment of mine on that thread - they should have reached out to customers and let them know there's an outage (especially if this is an outage that is > 10 minutes). P.S: I still think Sendgrid are awesome and fortunately they'll listen to what we have to say and next outage will be handled…

A female Sendgrid employee overheard a joke mentioning a dongle looking like a phallus, took a picture of the guy, posted it to Twitter, and he got fired from his job without anyone hearing his side of the story. His apologies were ignored.

Now the mob is mad at Sendgrid.

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