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A SimCity Update

ea.com

31–40 of 74 posts

Re: A SimCity Update

#31
post #28

Earlier quoted context omitted.

EA will ban your Origin account. So if you own any other games, you lose them. Parenthetically, this move by them also ensures that everyone who purchased it will lose two games if they charge back the purchase...

How can this be allowed by their merchant agreements with the card companies?

Steam does it too. Status quo.

Re: A SimCity Update

#32
post #28

Earlier quoted context omitted.

EA will ban your Origin account. So if you own any other games, you lose them. Parenthetically, this move by them also ensures that everyone who purchased it will lose two games if they charge back the purchase...

How can this be allowed by their merchant agreements with the card companies?

Whether it is or isn't, threats go a long way.

Like the signs you see in parking lots that say "not responsible for lost or stolen items" or "not responsible for damage to your car".

They often are, it just says that to cut down on lawsuits.

(This used to be universally true, though it's become less true over time that they are responsible)

Re: A SimCity Update

#34
post #5

This is a great opportunity for them to turn a shitty situation into one that will awe their customers. They should go overboard in terms of making their existing and potential new customers happy. While this is a good gesture, I don't think it's enough.

The really depressing bit about the situation is if their servers had handled the load well then nobody would have complained.

Re: A SimCity Update

#35
post #3

> And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. > I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent. To me, this seems insulting. They know most of their…

EA's TOS allows for binding arbitration. You can send them a notice of dispute, argue for 30 days (They require informal negotiation), then request binding arbitration. They will pay all expenses and fees. If you win more than EA offers to settle for, they'll even pay you 150%.

If you really want to fuck with EA and help people simultaneously, set up a web site that walks people through the process their TOS requires.

Since their own terms require individual arbitration, help individuals start 1.5+ million individual arbitrations. You are, at the very least, guaranteed they will end up paying the fees.

Watch as they discover class action lawsuits weren't so bad a way to resolve mass disputes ...

Re: A SimCity Update

#36
post #28

Earlier quoted context omitted.

EA will ban your Origin account. So if you own any other games, you lose them. Parenthetically, this move by them also ensures that everyone who purchased it will lose two games if they charge back the purchase...

How can this be allowed by their merchant agreements with the card companies?

Credit card companies aren't really interested - various businesses will blacklist you if you chargeback against them, more of the same really.

I forget what it was, but a fairly large business was noted for this - I want to say a motel chain or something.

Re: A SimCity Update

#37
post #27

"And a result of this public outcry, we've decided to remove the DRM that is crippling this otherwise great software." - Said no company ever

I always thought I was not the crazy one that wouldn't buy a game because of the DRM, but I'm finally that guy. I love the Sim City games and remember playing them since the 90's, but I can't pay into a company which preferred the DRM over playability and kept the DRM even when it meant making people wait instead of releasing a patch with more responsible DRM to truly fix the problem.

It only appears crazy to those who find themselves desperate to play said games. Others, who aren't, or have created boycotts, can make decisions based on DRM.

Re: A SimCity Update

#38

"And a result of this public outcry, we've decided to remove the DRM that is crippling this otherwise great software." - Said no company ever

Is there any hope that this game will ever be pirated? I understand that there is some type of online-only DRM, but aren't some games like WoW played on private servers? I liked the old SimCity games, but probably won't even bother looking into this one for a while. It's a bit of a different type of game, Diablo 2-esque, but if anyone hasn't tried Path of Exile, I suggest it. A small, independent studio just launched…

Eventually someone will get around to reverse-engineering it. One good recent example is Diablo III, which had a semi-working emulator (most of the content was not yet implemented) by the time retail was released, but was shutdown following a C&D from Blizzard.

https://github.com/Eustachy/mooege

Re: A SimCity Update

#39

Earlier quoted context omitted.

It sometimes happens: http://arstechnica.com/gaming/2011/05/the-witcher-2-patch-re...

Assuming you agree with CD Projekt's approach to gathering piracy statistics, the community rewarded them by pirating the game in extraordinarily large numbers, despite the gesture of good faith http://gamespot.com/news/the-witcher-2-pirated-45-million-ti...

Funny how that works, isn't it?

Re: A SimCity Update

#40
post #3

> And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. > I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent. To me, this seems insulting. They know most of their…

"To me, this seems insulting. They know most of their upset customers want a refund -- for now -- to feel like they've not quite been screwed over as much vs. forcing them to keep a broken product, and offering them a consolation prize."

Not necessarily.

Earlier this morning I was ready to do whatever it took for a refund. 80 minutes in a queue, only to get kicked out mid tutorial, to have to wait 20 minutes in a queue again...

Whatever they did (well, add more servers), has made the 'server busy' issues basically non existent (I see a status update mid game saying 'Connection Lost', but it has always been restored within moments, and I haven't lost a saved game since).

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