They make it so extremely easy to return that I've never actually bothered to read reviews
Sometimes that’s not an option, e.g. buying snow chains before a ski trip. Often the reviews reveal product limitations that aren’t specified in the listing.
Amazon now hides all customer reviews on products
31–40 of 54 posts
Re: Amazon now hides all customer reviews on products
#32It looks like Amazon is starting to hide some reviews to protect against data scraping bots, and in some cases it is affecting real (non-bot) customers. Were you signed in when you got the message? All of the sorting / filtering / search options are showing up fine for me (as a signed in user).
I see it while signed in on all devices (web desktop, iOS, iPad web)
Re: Amazon now hides all customer reviews on products
#33Hmm... Is it an experiment? I'm seeing all reviews both on the web and in the app (Android phone). Having said so, I am not hopeful. Amazon has gone the enshittification route with the gusto few companies have. And they've been actively (and gleefully) making some of the most useful features near useless. This can be seen most pointedly with order history search. Whereas in the past searching for a string brought up…
I’m guessing it’s an experiment, since some customers still see the old behavior . I’m in the no-reviews experiment, and so is the twitter post.
Re: Amazon now hides all customer reviews on products
#34Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information. Clearly a customer focused decision.
For those saying it’s to protect you from Google’s surveillance, I’ll say a couple things:
1. It redacts emails even to my personal domain.
2. Multiple Amazon reps have told me this is a common customer complaint and there’s no way to opt out of it. If it really were altruistic, Amazon would let you opt out.
PS: maybe I’m not in the loop yet but the first item I checked shows at least a hundred customer reviews on some sort of infinite scroll.
Re: Amazon now hides all customer reviews on products
#35Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information. Clearly a customer focused decision.
This one infuriates me to no end. On credit card bills amazon orders show up as random garbage strings in the description. I had systems that would read these emails and pull out the product data so that I can feed it into my finance tracking system. Now I can't do anything.
your credit card bills are super heavily data mined. I think what they're doing is fine.
Re: Amazon now hides all customer reviews on products
#36They make it so extremely easy to return that I've never actually bothered to read reviews
Sometimes that’s not an option, e.g. buying snow chains before a ski trip. Often the reviews reveal product limitations that aren’t specified in the listing.
Years ago I bought a Dell XPS and an electric kettle, even though they both had a number one complaint on reviews (XPS: coil whine, kettle: plastic lid crazing).
Both products are still available and it seems they both have the same complaints from a decade ago.
"Dell continues to treat mild-to-moderate coil whine as an inherent characteristic of components rather than a manufacturing defect".
Leave a review to help others, but don't expect manufacturers to care about even egregious issues.
Re: Amazon now hides all customer reviews on products
#37Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information. Clearly a customer focused decision.
No, sorry, this is a positive change that was overdue for years. Gmail (and likely other email providers) was scraping the contents of the email to build a list of your purchases and it was not possible to delete items or clear it.
I host my own email and I think this change sucks
Re: Amazon now hides all customer reviews on products
#38Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information. Clearly a customer focused decision.
This is to protect their data on you. E-mailing you specifics is handing your purchase history directly to Google and Microsoft (at least for the 90% of the population that use Gmail/Outlook). They would rather sell that than give it away for free.
I think you are getting downvoted for speaking truth because of first sentence which should be changed to "This is to MOAT their data on you". "protection" is invalid word.
Re: Amazon now hides all customer reviews on products
#39Hard to know how to feel about this. Bots and such have really ruined the value of customer reviews. The best that can be said is they don't work as intended. The question is whether Amazon can actually fix this problem rather than continuing band-aid over it.
> Bots and such have really ruined the value of customer reviews.
This is not true. Bots and such have ruined the value of ratings aggregations. Individual reviews are still useful because you can always find some that you can tell are not bots
Re: Amazon now hides all customer reviews on products
#40Have you already brought your country through laziness and convenience to a state where you are subordinate to Amazon?
Don't you have other e-commerce sites?