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Apple - Think Twice

thenbells.com

31–40 of 407 posts

Re: Apple - Think Twice

#31

I bought the Macbook Pro retina back over the summer and was a little upset when a small dead pixel cluster appeared on the display after about a month of use. I brought it back to the apple store (i did not purchase applecare). I was told that this was happening in about 1 our of every 40 MBP retinas and they happily replaced the display in less than 24 hours. I'm not implying that my situation is "unique/new/ parti…

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Re: Apple - Think Twice

#32
post #28

Earlier quoted context omitted.

I think you missed the whole point of the article. The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

I'm pointing out Apple have a long history of doing this with Revision A products, which the Retina MBA is. It's not new, it's not unusual and it shouldn't be unexpected.

So because they do it all the time ignoring a legitimate issue is now acceptable?

Re: Apple - Think Twice

#34
post #10

Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…

When batteries for my 2006 MBP's model had problems, Apple issued a recall. I got a new one in a UPS box that I could use to send the old one back. This cost apple parts and shipping, not even a technician's time. Service like this is much harder to provide if the computers you build are not repairable at all. They created a situation where fixing one problem means exchanging the whole unit. That is their own fault. Are you seriously blaming the customer for wanting a fault fixed in his 3kUSD computer with paid warranty extension?

Re: Apple - Think Twice

#35
post #22

Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test. On the second replacement I lucked out and got a Samsung screen that doesn’t have the issue. But that they still have not solved that problem that is plain as day fucking sucks! What is wrong with those idiots?! Why do they do stuff like that? It makes my blood boil. Apple, fuck you! Why do you do this to your…

You sound like an addict.

Excuse me?

Re: Apple - Think Twice

#36
When I went to have it looked at, the Apple store employee was fairly sympathetic even though it failed the test (he told me that people do fail it, but that more often than not it's just below the threshold). He told me to keep trying the test at the store until it fails. Whether other Apple store employees will be as sympathetic, I don't know.

Is corporate trying to sweep it under the rug? Maybe. But this is a costly repair for a part that is in incredibly high demand. It's not right and I'm frustrated about it, but I'm not surprised.

Re: Apple - Think Twice

#37

They're all about earning money by ANY unethical means possible. We should already boycott it for not only suing big companies for ridiculous patents, but for trying to EXTORT money from small coffee shops and online grocery shops who have nothing to do with electronics business!

Can you substantiate this claim at all? I'd love to hear how Apple is trying to extort money from coffee shops and grocery stores.

Re: Apple - Think Twice

#38

Glad I got a Lenovo. I was mulling over getting a macbook for the longest time since I wanted the option to develop iPhone apps. After thinking it over I realized that I was disgusted with Apple's practices and didn't want to support them beyond what I absolutely had to, so I'm getting a Thinkpad and I'm quite content with that. Any phone dev will have Android first and I'll get a second hand mini or something when I…

So you're going the route of "get it a little cheaper and expect little or no support"?

Support? It's a laptop, not an API. The only real support I expect after purchase is warranty replacement for faulty hardware.

Re: Apple - Think Twice

#39
post #10

Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…

I think you missed the whole point of the article. The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

> The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

I don't think that's quite it. Apple realises there's a problem, and that's why they have the standardised test. I think the real problem here is that Apple's test is insufficient, but they don't know that, so they don't believe their customers when they say they're having still having issues. And that's not reassuring for someone who's just spent a lot of money on a new machine.

Personally, I've never had this issue with my rMBP, but I'm sympathetic with those that do.

Re: Apple - Think Twice

#40
Really, I've found the case to be just the opposite. I have a friend who had a 15" MBP, prob circa 2009. He kept complaining that a pixel would be missing on the screen on occassion. He tried to point it out to me, but it's something I never noticed. He took it to the Apple store multiple times, and they said they fixed it, but nothing was ever changed according to him. Finally, when he took it back one final time, they just replaced it with the newest 15" MBP available at the time. I was a bit surprised.
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