I... really would've expected this to be delayed while they acquired fin.com, but... seemingly fin.com is still a random finance/crypto startup?
Intercom changes name to Fin
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Re: Intercom changes name to Fin
#32I... really would've expected this to be delayed while they acquired fin.com, but... seemingly fin.com is still a random finance/crypto startup?
Indeed, really strange.
> But the company behind it will be named after our leading customer agent platform, Fin. All of our 1,400 employees are now employed by Fin. You’re reading a post by the CEO of Fin.
Would have expected to read this on fin.com, not intercom.com, and also weird they never mention what domain name they'll use for this.
Re: Intercom changes name to Fin
#33Continuing the tradition of AI-company logos looking like buttholes.
Came here to say the same thing.
What’s up with that?
Re: Intercom changes name to Fin
#34> but Fin is our future. Looks like the end to me.
Right out of the gate all I could think of with the name and that line is the end titles screen from old black & white films: Fin
Re: Intercom changes name to Fin
#35> Sometimes you see a corporate announcement that’s so obvious and so late, it’s almost an admission of failure. ...is this one of those times? Where does "Fin" come from? I have a lot of mindshare built-up for Intercom based on integrating it, being a customer at one point, and using it on every SaaS landing page from 2010 to 2020. Ditching that sort of brand awareness for a new name seems like an odd choice.
This is a weird comment as it’s the name of their AI virtual assistant. It’s the face of Intercom.
I've never seen or interacted with Fin that I've noticed. Admittedly I've seen a lot less of Intercom over the last 5 years, they used to be on every SaaS site, but it seems there's a ton of competition there now. One of the banks I use uses Intercom for their support but I've never seen an AI bot there, only humans.
I suspect it's very visible for _Intercom_, but not necessarily so for everyone else.
Re: Intercom changes name to Fin
#36Fin/Intercom: "Fin is defining the AI era of customer experience" Zendesk: "AI-powered service platform" Freshdesk: "AI-powered platform for modern customer service" Where are the companies that are proudly promoting "human powered" customer support?
Ran out of VC money now that only AI companies get funding.
And only ai people are getting jobs
Re: Intercom changes name to Fin
#37I... really would've expected this to be delayed while they acquired fin.com, but... seemingly fin.com is still a random finance/crypto startup?
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Re: Intercom changes name to Fin
#38Fin/Intercom: "Fin is defining the AI era of customer experience" Zendesk: "AI-powered service platform" Freshdesk: "AI-powered platform for modern customer service" Where are the companies that are proudly promoting "human powered" customer support?
I work at Influx ( https://influx.com ) which is human powered customer support. We've found that inevitably AIs have some error rate and customers want to escalate to a person. Our strategy has moved to: - Let humans do the things that humans are good at: judgement, decision making, high novelty situations. - Let AI do the things that computers are good at: repetitive tasks that require persistent effort We've seen…
Just hope for the best is always no good. Management can be so brainless. Especially when the oxygen in the meetingroom is depleted.
Re: Intercom changes name to Fin
#39This announcement makes sense to me because I listened to this interview between the cofounder and one of the Collison brothers awhile back. https://cheekypint.transistor.fm/11 I recommend it if you’d enjoy a couple of Irishmen going back and forth about tech and business. In short, Fin is their agent. They charge a dollar per successful customer session so they’re incentivized to make it helpful. At the time of the…
> They charge a dollar per successful customer session so they’re incentivized to make it helpful.
Doesn't that incentivize them to increase the amount of "successful customer session" regardless if that's beneficial for the (either of the) customers? Instead of resolving the query in one session, they could split it up into many, just helping the customer enough to be considered a success, but still so they come back?