> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
I know it’s NerdCool to hate on Teams, but I really don’t get it. I’m in Linux with portal for teams (electron app)… and it’s fine. Like, we moved to it from slack and I just don’t see much of a difference. I type stuff, and people see it. I set up a call and people join, we talk. What is it that is so broken, or is it just cool to hate?
Bring Your Agent to Teams
31–40 of 89 posts
Re: Bring Your Agent to Teams
#32It's nice that they start the post with some sarcasm
Re: Bring Your Agent to Teams
#33> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
IMO Only thing good about Teams is Emojis
Re: Bring Your Agent to Teams
#34Re: Bring Your Agent to Teams
#35The company I'm at has been been building call analytics for Teams since 2021 (QueueMetrics Live). A long-time customer migrated their entire phone system to Teams during the pandemic and asked my boss if we could follow them there. We said "in principle, yes": the Graph API exposes telephony events, so it seemed doable.
It was doable. It was also far harder than anybody expected. The Graph API gives you raw call records, but it doesn't model concepts like "wait time in queue" or "lost call" or "failed agent attempt", and whet it does, nowhere it written HOW. You have to reconstruct those from sequences of low-level events. We ended up building the whole processing pipeline in Elixir because we needed to handle the real-time stream reliably at scale. After a long beta and a few million calls processed, we got to GA. I was dabbling in Elixir at the time, I put it on my CV, and it was noted. In a sense, I owe Teams my current job (though I ended up on a different team, so I'm mostly referring coffee-mug lore here).
We set out to track queues and auto-attendants (that's our bread and butter from the Asterisk world), but we discovered we were seeing everything — inbound, outbound, Teams-to-Teams, even calls with other companies with their internal ids. You can get a complete picture of someone's telephony activity regardless of whether they work in a contact center or just use Teams as their phone. Most of the boring config (names, groups, codes) comes straight from Graph, which is nice.
Like it or not, a lot of enterprises are quietly moving their entire communications (including telephony) to Teams. When they do, they lose the monitoring and analytics they had with their old PBX. That's a real gap, and the Graph API — despite its limitations — gives you something to fill it. But I have a feeling that "3 lines of code" won't cut it. :-)
Re: Bring Your Agent to Teams
#36> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
I know it’s NerdCool to hate on Teams, but I really don’t get it. I’m in Linux with portal for teams (electron app)… and it’s fine. Like, we moved to it from slack and I just don’t see much of a difference. I type stuff, and people see it. I set up a call and people join, we talk. What is it that is so broken, or is it just cool to hate?
On Slack I can just press command - and I'm switching between client Slack accounts.
On Teams? Nope. Nope. Nope.
Re: Bring Your Agent to Teams
#37Why do I have to create a weird "workflow" to receive webhooks in a chat channel? Why does it have such complicated ownership permissions? Why is it automatically deleted if it doesn't see "enough" use? Why do I need to send the message in some weird "adaptive card" format - for which there are barely any ready-made libraries? Heck, why can't I create a new chat channel on my own, but need to invite three other people into it? Why does chat have a completely separate "channels" functionality which act more like a forum?
Please, stop trying to reinvent the wheel! Just do exactly what all your competitors are doing and I'd be so much better. My company is already stuck with Teams due to M365 licensing, there is no need to make it "unique".
Re: Bring Your Agent to Teams
#38> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
IMO Only thing good about Teams is Emojis
Re: Bring Your Agent to Teams
#39> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
IMO Only thing good about Teams is Emojis
Re: Bring Your Agent to Teams
#40> Your users live in Teams. No, I assure you, we do not. Nobody wants to live in hell. Even at my current company, we are mandated solely to use Teams for meetings. But nobody uses it for chat. Thankfully we have Slack to save us from that hell. Even if giphy is disabled because it might have R rated content whatever the hell that means.
>> Your users live in Teams. > No, I assure you, we do not This absolutism is tiring. I can assure you there are plenty of companies who use teams as their sole messaging platform. My company uses slack, teams, and zoom. Which one you use the most depends on the person or the team they are on. (Although zoom is being phased out to the chagrin of some folks). Teams isn't without it's issues, it's annoyingly slow, and…
What is really tiring is using Teams as a tool to embed other websites. Because that's what "apps" and most other functionalities are.
Teams is just a very slow web browser with the worst possible way to manage bookmarks and tabs.
You clearly don't have an organization fully onboarded to Teams, as you yourself describe. You use it as a conferencing tool. When you add all the other bloat Teams promotes it becomes a burden that makes me want to come back to sorting thousands of emails with outlook rules.