It seems absurd to me that Amazon is making the product decision to EOL functional hardware that is _actively used to purchase books from them, legally_... all to... what? potentially sell another $100 or so reader? At the expense of... what? Some minimal amount of engineering effort to keep updates flowing for the extremely limited surface area that is the old Kindle OS? Why upset your customers over this when they…
You're an ant to them. All that data they have tells them this action won't hurt them. An incredibly important turning point of this era is that businesses have learned that they no longer need to fear acting hostile to consumers. Consumers don't practice agency.
Customers can't practice agency when the markets are mostly monopolized or the products pass through a cartel first.
The moment a viable, cheaper and more convenient option appears, your customers will show you exactly how fickle they are.