I don’t know why you waited so long to submit this to the support forum they actually read, which is of course this one.
I've been waiting over a month for Anthropic to respond to my billing issue
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Re: I've been waiting over a month for Anthropic to respond to my billing issue
#32Their response time is usually around a month IME, yes.
Ah, I wouldn't have written this blog post if I had known that that was the usual turnaround time. There should really be more transparency on when one should expect to hear back rather than the generic response of "a member of our team will be with you as soon as we can." edit: albeit another commenter claims they have been waiting for 2 months...
Just enough time to have your chargeback denied by the bank.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#33I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#34Their response time is usually around a month IME, yes.
Ah, I wouldn't have written this blog post if I had known that that was the usual turnaround time. There should really be more transparency on when one should expect to hear back rather than the generic response of "a member of our team will be with you as soon as we can." edit: albeit another commenter claims they have been waiting for 2 months...
[deleted]
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#35I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
Issue a chargeback.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#36Earlier quoted context omitted.
I'm sure this guy would like to actually keep using Claude though instead of getting permanently banned.
Yep. I don't want to get blacklisted from using Claude indefinitely by doing a credit card chargeback.
Well, that's kinda the problem, isn't it? Even after being erroneously charged and ghosted by their non-existent support for a month, you'll still happily keep paying for their services.
If most people think like you, why indeed bother providing support at all?
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#37Earlier quoted context omitted.
If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.
See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.
Until they do start doing identity verification, I think you're good. Frankly, don't be a coward. If you're getting treated like this, why would you even want to use their services in the future?
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#38I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
You're not meant to trust. Stop getting hooked on company PIR
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#39I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#40Earlier quoted context omitted.
Yep. I don't want to get blacklisted from using Claude indefinitely by doing a credit card chargeback.
Well, that's kinda the problem, isn't it? Even after being erroneously charged and ghosted by their non-existent support for a month, you'll still happily keep paying for their services. If most people think like you, why indeed bother providing support at all?
Good point. I did actually cancel my Claude subscription a week or two ago, but I renewed it (regretfully) just the other day. The only other SOTA model that seems to be on-par with Opus 4.6 for engineering work is (maybe?) Codex 5.3, though I would rather not support Sam Altman indirectly.