Earlier quoted context omitted.
I built businesses not opensource projects. Though many of my projects are completely free for the users. Latest being this one already past 1000+ active users https://play.google.com/store/apps/details?id=com.macrocodex... If you don't listen to your passionate users, i doubt you'll ever grow. Someone being rude/entitled doesn't matter to me, I only care about if what they are saying actually makes any sense
Don't take it personally but the people here are talking about open source projects and unpaid work in their free spare time. There is zero value you could share in this thread from your experiences on developing closed source business products because it completely misses the topic of volunteer work.
He's making a general point about "regardless of how something is presented to you, at the end of the day you have to look at the actual information, and if there is some truth in it, then it would be illogical to dismiss it".