How come your business or research are so tied to GCP? What about other providers?
Google Cloud suspended my account for 2 years, only automated replies
31–40 of 107 posts
Re: Google Cloud suspended my account for 2 years, only automated replies
#32> I am a CS researcher at UC Berkeley. This has seriously impacted my work. Can I suggest a topic for your next research? "Cloud exascalers and their negative impact on the society"
Or “Why I should have been paying for support if my entire career depended on it.”
There are so many things with this statement I don't even know where to start. I hope you're being sarcastic.
Re: Google Cloud suspended my account for 2 years, only automated replies
#33One of the many reasons I continue to degoogle and remove that garbage from my life wherever I can. So many cases like this.
Re: Google Cloud suspended my account for 2 years, only automated replies
#34So much information is missing from this.
What Google account? Is it personal Gmail? Or your academic account? Are you using this for personal reasons or professional or commercial reasons? What kind of payment method is attached? What was your level of usage? Any idea why you were suspended initially?
Because it could be that Google is reviewing your appeal and simply shadow-denying it, and you haven't provided the right information to make it look legit. E.g. if they think you're a spammer or mining crypto or they think you're creating additional free accounts to use free credits, they're obviously not going to tell you what makes them think that.
But if this is for university-related work, and your university purchases IT+cloud services from Google (as they probably do), talk to your IT department so they can get you in touch with their institution-level support. Obviously, for the attached Google sales rep, the last thing they want is a CS researcher losing access to GCP.
Re: Google Cloud suspended my account for 2 years, only automated replies
#35Earlier quoted context omitted.
> Quota for what? Sure, I'm interested too. > In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly. Well 0 is not sensible, and who cares if it's weird if they got detailed approval and they're paying for it.
"... and they're paying for it..." - that might be the exact issue. Google has no way to ensure that these small shops and startups will pay their bill, so quotas are used to prevent the company from running up a large bill they won't be able to pay. I see a bunch of threads on reddit about startups accidentally going way over budget and then asking for credits back. This doesn't at all mean the startups have bad int…
Well that is kind of a problem of their own making. The clouds refuse to entertain the prospect of pre-paying for services/having some sort of hard spending limits because they know that over-allocation is probably driving a decent amount of revenue.
Re: Google Cloud suspended my account for 2 years, only automated replies
#36Earlier quoted context omitted.
if you want best support (while staying with big cloud) then Microsoft is the best . Azure has its flaws but Microsoft puts a lot of people and effort behind it . We are not that large but there are so many instances where Microsoft reps will come in call with our customers or their people working with common customers will help out etc. AWS has a done a decent job of taking enterprise business seriously last 10 year…
Sorry, no. MS is the same network were even their lead engineers answer "well, uhh create a new account and hope you're not banned", when it comes to fixing a illegitimate ban issue. None of the biggies are good. None of them. You're better off building your own data enter. Can't believe I'm saying that, but I am. And it doesnt have to be acres and MW and water cooled. It can be a 42U rack. Hell, I'm a homeowner and…
Having run a small business on one of the big clouds for almost 10 years now building your own data center is insane advice.
>easy
Hell no
Re: Google Cloud suspended my account for 2 years, only automated replies
#37Earlier quoted context omitted.
if you want best support (while staying with big cloud) then Microsoft is the best . Azure has its flaws but Microsoft puts a lot of people and effort behind it . We are not that large but there are so many instances where Microsoft reps will come in call with our customers or their people working with common customers will help out etc. AWS has a done a decent job of taking enterprise business seriously last 10 year…
Sorry, no. MS is the same network were even their lead engineers answer "well, uhh create a new account and hope you're not banned", when it comes to fixing a illegitimate ban issue. None of the biggies are good. None of them. You're better off building your own data enter. Can't believe I'm saying that, but I am. And it doesnt have to be acres and MW and water cooled. It can be a 42U rack. Hell, I'm a homeowner and…
Now I am curious what is the realistic price a business would expect to put down for a full rack. Say UPS, switch, 4-8U storage, and the rest CPU compute. Without entertaining GPUs, I bet you can get very respectably speced 1-2U servers for $5k a pop. So few hundred thousand probably gets you just an unbelievable amount of horsepower.
Re: Google Cloud suspended my account for 2 years, only automated replies
#38So much information is missing from this. What Google account? Is it personal Gmail? Or your academic account? Are you using this for personal reasons or professional or commercial reasons? What kind of payment method is attached? What was your level of usage? Any idea why you were suspended initially? Because it could be that Google is reviewing your appeal and simply shadow-denying it, and you haven't provided the…
Also, why wait 2 years to take it public?
Re: Google Cloud suspended my account for 2 years, only automated replies
#39Earlier quoted context omitted.
> let this be a lesson for you and your colleagues. Nah, big tech infiltrates everything, it’s 100% their fault. Why did everyone switch to webmail? Why did we gravitate to web apps? Big tech persuaded us all to do it. With big promises comes great responsibility, and the stuff in the fine print doesn’t count. It’s not ethical to invite dependency and randomly kneecap people; it shouldn’t be legal either.
Mars persuaded me to buy their chocolate. I couldn't help myself.
With email in particular, it's not like chocolate. If you self-host email, or use any other cloud host besides Microsoft or Google, then Microsoft and Google will randomly fail to deliver emails you send to their users, even though you have SPF, DKIM, DMARC, etc. set up exactly right.
Re: Google Cloud suspended my account for 2 years, only automated replies
#40Earlier quoted context omitted.
"... and they're paying for it..." - that might be the exact issue. Google has no way to ensure that these small shops and startups will pay their bill, so quotas are used to prevent the company from running up a large bill they won't be able to pay. I see a bunch of threads on reddit about startups accidentally going way over budget and then asking for credits back. This doesn't at all mean the startups have bad int…
Well that is kind of a problem of their own making. The clouds refuse to entertain the prospect of pre-paying for services/having some sort of hard spending limits because they know that over-allocation is probably driving a decent amount of revenue.
I dont really understand ops problem as I've been able to set monthly limits on expenditure. Seems trivial to setup.