Live data from Hacker News

The fuck off contact page

nicchan.me

31–40 of 205 posts

Re: The fuck off contact page

#31
post #20
post #5

That with its pixel art is styled so beautifully and so hard to read at the same time. Couldn't read it at all. (It's not an eye vision problem, reading pixel fonts just is quite taxing on the brain).

Yeah I started to read the article, went into the CSS, disabled the custom font, and continued reading. Then I went on HN to read the comments, and found out there is a toggle to get an anti-aliased font…

I went in and just… read it? Don’t see the issue with the thing.

Re: The fuck off contact page

#32

Earlier quoted context omitted.

> I also don't get why a web-development consultant would feel so responsible for a pretty typical business decision by their client. Because they are an expert in their field and the client, presumably, isn't? I can't imagine another field—hairdressing, construction, financial advice—where the client would reject the paid expert's viewpoint so readily and firmly.

The expertise offered here is "how to build a website". If the client is insisting that the dev use a specific javascript library, that would be odd. The client here is just requesting specific content on their website , similar to someone requesting a granite countertop in their kitchen; that seems fine, even if its not particularly classy or aesthetically pleasing to the contractor.

Do we know that for a fact? You described them as a "web development consultant", but I couldn't tell for certain what their exact role on this project was. Their services page (https://www.nicchan.me/services/) lists both "Web Application front-ends" and "translate your designs into a scalable system", so I think they offer a range.

Re: The fuck off contact page

#33
post #31
post #20

Earlier quoted context omitted.

Yeah I started to read the article, went into the CSS, disabled the custom font, and continued reading. Then I went on HN to read the comments, and found out there is a toggle to get an anti-aliased font…

I went in and just… read it? Don’t see the issue with the thing.

I think it will vary considerably depending on the size, resolution, and quality of your display.

Re: The fuck off contact page

#34
post #19

Earlier quoted context omitted.

You have to judge it client by client though. Some are amenable to and grateful for a flatly stated analysis and recommendation, even if it goes against their ideas. Some will feel belittled and undermined. You need both sorts to pay their invoices and refer their peers, so you pick your battles.

> Some will feel belittled and undermined. This has always frustrated me. You wouldn't go to a doctor, hear that you need an appendix removed, and feel "belittled and undermined"! The 'problem' (it's a problem from my pov) is that clients simply think they know better when it comes to digital/computer/online stuff. They're used to browsing the web, so they think they know what a good website is. They know how to writ…

A lot of it is internal politics. As a consultant, you see the tip of the iceberg. There may be rational reasons for seemingly irrational decisions that you're not privy to. Your contact's boss wants it done some particular way, so your contact insists on doing it that way. Or your contact has recommended doing it some way internally, and they don't want to be made to look a fool by an outside consultant. Etc.

Re: The fuck off contact page

#35

This whole post is coming of a bit naive to me... I highly doubt this client is just an inspirational design meeting away from changing their offering and make a massive investment in customer support. I also don't get why a web-development consultant would feel so responsible for a pretty typical business decision.

I doubt the client is wanting to make a massive investment in customer support, but they're probably also not wanting to be actively hostile to anyone who wants that support. It wouldn't surprise me if the client's older support page was little more than a phone number and/or an email address, and the only reason they moved away from that is because of spam. Maybe they're another step removed from that again, but they're not the 16 steps removed that the Fuck Off page is.

If the client's intent is to provide as little support as possible, that would probably have come up during the conversation where they said they wanted that design, but it seems that they like that design for other reasons (it's a decent way to seem bigger than you actually are, seems more professional maybe?).

Re: The fuck off contact page

#36
The rise of AI has a lot to do with how these pages keep inventing new ways to avoid offering real support. And along with it comes their close cousin: the “go-away” chat agent—full of useless answers and designed specifically to prevent you from reaching an actual human.

Re: The fuck off contact page

#37
post #5

That with its pixel art is styled so beautifully and so hard to read at the same time. Couldn't read it at all. (It's not an eye vision problem, reading pixel fonts just is quite taxing on the brain).

Goes to show the difference in preferences people have. I found the pixel font quite nice, but loathe having to read any serif font, even on paper.

Re: The fuck off contact page

#38
As someone that works on this space, with the kind of products that want this kind of contact pages, they forgot to mention that even behind login walls, in some products you only get to create a support ticket if there are enough developers with the right level of certifications and partnership.

Re: The fuck off contact page

#39
I'm not sure I've ever seen a contact page that wasn't like this. I always felt it was basically reasonable. if you can direct someone to an answer without having to waste money/time/compute on providing custom service, then that seems basically reasonable to me. yes it's annoying, but it's not a pattern I've ever felt was particularly dark. I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere

Re: The fuck off contact page

#40
I often find myself in the bizarre situation of backing out of a suppliers website to google their contact number. A bit like when you want pricing on something without falling into a sales funnel.
Post reply on HN