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Alaska Airlines' statement on IT outage

news.alaskaair.com

31–40 of 150 posts

Re: Alaska Airlines' statement on IT outage

#31
post #16

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

Re: Alaska Airlines' statement on IT outage

#32
post #15

Earlier quoted context omitted.

You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted. Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be follo…

> I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable. But you're wrong about that. Would you consider a "Choose Your Own Adventure" book to be a couple hundred documents, or just one? The text abnercoimbre quoted was explicitly referenced on the page as being the airline's policy toward affected "gues…

I worry we're veering very much off topic, so let me state, for the benefit of anyone thinking that this is still about the original comment, that I consider the quote provided by abnercoimbre to be both correct and relevant to the submitted topic. The rest of this comment is not about that.

No, I do not consider a document to be a part of another document, unless it's embedded in the other document. I don't, for example, consider the RFC 2822 [1] to be a part of the RFC 5322 [2] event though they are obviously related and the latter refers (and, indeed, links) to the former. If, in a conversation about the 5322, someone quoted the 2822 without providing a reference to it, I would find it confusing.

As for "Choose Your Own Adventure" books, I'll have to admit that I don't have much experience with them, but from what I believe I know about them, I'd say that I would not consider the whole book to be a single document when it comes to referencing. Would it make sense to say something like "The adventure in the book ends with you caught by the security guard" if that is just one of the many alternative endings, one that many might not encounter when playing?

And expanding on that, would you consider it appropriate referencing to say "That is a crime according to the French criminal law" without specifying where it says that? (I'm assuming here that the French criminal law is a single document.)

The other example is interesting. I would consider a wrong (or broken) link to be an error in the document, but I would not consider erroneous statements in the linked document to be inaccuracies or errors in the linking document. Imagine that instead of an outdated policy, the linked document was one promoting homeopathy. Would you say that the original document contains misleading statements about healthcare? I would not.

[1] https://www.rfc-editor.org/rfc/rfc2822

[2] https://www.rfc-editor.org/rfc/rfc5322

Re: Alaska Airlines' statement on IT outage

#33

Earlier quoted context omitted.

[flagged]

Travel insurance is -EV. For the average person who uses it, they will spend more than they recoup. Otherwise the insuring company holding their policy would, you know, not be in business. I don't think there's very much skill in opting in to a -EV bet. The purpose of insurance is to avoid catastrophic losses, which is not a factor in this anecdote.

[flagged]

Re: Alaska Airlines' statement on IT outage

#34
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

They almost always try that. Save yourself the hassle, use one of the online services who will get that money for you.

Re: Alaska Airlines' statement on IT outage

#35
Has anyone else noticed their website has been having a ton of issues in the last few weeks as well? In terms of bookings failing and trips not appearing? Just my anecdote but software issues seem to have become very frequent over there…

Re: Alaska Airlines' statement on IT outage

#36
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

How far have you taken it? Letter-before-action mentioning CEDR/MCOL? (The stage at which European airlines begin to consider stopping their blanket "no" response)

Switzerland might have options for small claims court claims online too

Re: Alaska Airlines' statement on IT outage

#37
post #16

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Often only if you are prepared to go as far as CEDR/MCOL.

European airlines are not forthcoming with that compensation /at all/. They have entire teams, procedures, policies, strategies etc to avoid paying out

Re: Alaska Airlines' statement on IT outage

#38

Earlier quoted context omitted.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

They almost always try that. Save yourself the hassle, use one of the online services who will get that money for you.

Plenty of frequent flyers are willing to help for free too (I assume a majority of those services take a cut). FlyerTalk, Head For Points forums etc

Re: Alaska Airlines' statement on IT outage

#39
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

Happened to me with Alitalia once, they changed their stance immediately when I put the local office of civil aviation on Cc: and the money was soon in my bank account.

Re: Alaska Airlines' statement on IT outage

#40
post #26

No details? I say we assume it was an expired certificate outage.

Interesting idea, but their PR piece mentions a "failure at a primary data center" which at face value does not sound like a cert issue, and CT logs for *.alaskaair.com show lots of certs issued every single day, but nothing that seems mission critical around October 23 or 24.
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