Quite ironic that that comes from McKinsey because their service also rarely has a measurable benefit
McKinsey wonders how to sell AI apps with no measurable benefits
31–40 of 165 posts
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#32Dot-bomb 2.0.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#33> Many software firms trumpet potential use cases for AI, but only 30 percent have published quantifiable return on investment from real customer deployments.
"Only" 30%. Interesting framing.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#34I hadn't ever tried Notion before but I sort of vaguely understood it was a nice way to make some documentation and wiki type content. I had a need for something like a table that I could filter that I would normally just do in Google Sheets. So I go check out Notion and their entire site is focused on AI. Look at what this agent can do, or that. I signed up and the entire signup flow is also focused on AI. Finally I…
They used to be like a really easy to use collaborative wiki. And I used it for a couple distributed projects and loved that aspect. But I'm guessing their growth was linear, and hard fought, after initial success over tools like Atlassian's which are annoying and expensive. So to get back to hypergrowth, they had to stuff AI in every nook and cranny.
the sad part is that it wasnt entirely nonsensical to use AI to improve notion's use as a knowledge base but the way they actually used it was in the most hamfisted ways possible.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#35AI in its present form is probably the strangest and the most paradoxical tech ever invented. These things are clearly useful once you know where they excel and where they will likely complicate things for you. And even then, there's a lot of trial and error involved and that's due to the non-deterministic nature of these systems. On the one hand it's impressive that I can spawn a task in Claude's app "what are my op…
It’s a result of the lack of rigor in how it’s being used. Machine learning has been useful for years despite less than 100% accuracy, and the way you trust it is through measurement. Most people using or developing with AI today have punted on that because it’s hard or time consuming. Even people who hold titles of machine learning engineer seem to have forgotten.
We will eventually reach a point where people are teaching each other how to perform evaluation. And then we’ll probably realize that it was being avoided because it’s expense to even get to the point where you can take a measurement and perhaps you didn’t want to know the answer.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#36[dead]
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#37AI in its present form is probably the strangest and the most paradoxical tech ever invented. These things are clearly useful once you know where they excel and where they will likely complicate things for you. And even then, there's a lot of trial and error involved and that's due to the non-deterministic nature of these systems. On the one hand it's impressive that I can spawn a task in Claude's app "what are my op…
I feel like one benefit of humans is you can find someone you can truly trust under almost all circumstances and delegate to them.
With AI you have a thing you can't quite trust under any circumstance even if it's pretty good at everything.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#38I hadn't ever tried Notion before but I sort of vaguely understood it was a nice way to make some documentation and wiki type content. I had a need for something like a table that I could filter that I would normally just do in Google Sheets. So I go check out Notion and their entire site is focused on AI. Look at what this agent can do, or that. I signed up and the entire signup flow is also focused on AI. Finally I…
The startup I work at is doing the same strategy pivot, we’re integrating AI into every feature of the platform. Every textbox or input field has the option to generate the value from AI. Feature that no one used when it was a simple form with a button can now be done through our chatbot. We have two key product metrics for the entire company and one of them is how many AI tokens our users are generating.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#39Earlier quoted context omitted.
I am still of the conviction that "reducing employee head count" with AI should start at the top of the org chart. The current iterations of AI already talk like the C-suites, and deliver approximately same value. It would provide additional benefits, in that AIs refuse to do unethical things and generally reason acceptably well. The cost cutting would be immense! I am not kidding. In any large corps, the decision ma…
"Wow this AI both writes and reads email? That's about 90 percent of my job and -- I presume -- 90 percent of what happens around here!"
AND it can sit meetings all day and not forget any decisions; that's the other 90 percent of a manager's day.
Re: McKinsey wonders how to sell AI apps with no measurable benefits
#40I hadn't ever tried Notion before but I sort of vaguely understood it was a nice way to make some documentation and wiki type content. I had a need for something like a table that I could filter that I would normally just do in Google Sheets. So I go check out Notion and their entire site is focused on AI. Look at what this agent can do, or that. I signed up and the entire signup flow is also focused on AI. Finally I…
It's for investors AFAICT. When Masayoshi Son opens your home page it better say 'AI' in big bold letters.
Is your product a search engine? It's AI now. [1][2]
Is it a cache? Actually, it's AI. [3]
A load balancer? Believe it or not, AI. [4]