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Class-action suit claims Otter AI records private work conversations

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Re: Class-action suit claims Otter AI records private work conversations

#31

Post by cj »

matthewdgreen wrote: post #18
blitzar wrote: post #11

I cant believe I am going to say this - but I am on the Ai company side. They recorded the call and sent it to all participants. Its not their fault the users are idiots.

I mean, the standard product experience here is that everyone gets a visual or audio warning that the meeting is being recorded.

Are you sure?

I’ve used Otter to record convos without it joining the meeting.

Notion’s AI meeting recording also works without any participants being alerted. Same with Limitless.ai (check out the limitless pendant for the most extreme example of no consent recording)

Most of these AI meeting recording services make it easy to silently/secretly record. No consent seems to be the default UX.

Re: Class-action suit claims Otter AI records private work conversations

#32

Post by cj »

tiahura wrote: post #28
Confiks wrote: post #27

A month ago a potential customer automatically included their Otter.ai meeting agent into a Teams call. The customer never turned up (he canceled the meeting somewhat later), but me and a colleague chatted a bit in the meeting. Then the Otter.ai meeting agent posted a link in the chat, from which it was clear that everything had been recorded, up to a complete video of the meeting with full facial imagery. As I'm a E…

They're not a European company.

How is that relevant? You seem to be assuming GDPR doesn’t apply to US companies.

Re: Class-action suit claims Otter AI records private work conversations

#33

Post by nearysvoice »

Apparently, I am "inviting" Otter into very private work meetings and i don't even have an account. Someone else had it on a meeting and Otter took it upon itself to send notes to all people in the meeting...from "me". It said i was inviting them. i am being trolled by an ai bot and spreading it like a disease to others and i didn't even know it until i saw the invitation from me in a meeting i was in...and that's when i first learned it attached itself to me. This is like a virus and i am trying to figure out how to stop it.

Re: Class-action suit claims Otter AI records private work conversations

#34

Post by [deleted] »

Confiks wrote: post #27

A month ago a potential customer automatically included their Otter.ai meeting agent into a Teams call. The customer never turned up (he canceled the meeting somewhat later), but me and a colleague chatted a bit in the meeting. Then the Otter.ai meeting agent posted a link in the chat, from which it was clear that everything had been recorded, up to a complete video of the meeting with full facial imagery. As I'm a E…

[deleted]

Re: Class-action suit claims Otter AI records private work conversations

#36

Post by jorts »

Confiks wrote: post #27

A month ago a potential customer automatically included their Otter.ai meeting agent into a Teams call. The customer never turned up (he canceled the meeting somewhat later), but me and a colleague chatted a bit in the meeting. Then the Otter.ai meeting agent posted a link in the chat, from which it was clear that everything had been recorded, up to a complete video of the meeting with full facial imagery. As I'm a E…

That's terrible customer service and irresponsible of them. I find it wild that the bot would join without the user present.

Re: Class-action suit claims Otter AI records private work conversations

#37

Post by [deleted] »

klabb3 wrote: post #6

Before AI, you needed to trust the recipient and the provider (Gmail, Signal, WhatsApp, discord). You could at least make educated guesses about both for the risk profile. Such as: if someone leaks the code to this repo, it’s likely a collaborator or GitHub. Today, you invite someone to a private repo and the code gets exfiltrated by a collaborator running whatever AI tool simply by opening their IDE. Or you send som…

[deleted]

Re: Class-action suit claims Otter AI records private work conversations

#38

Post by JumpCrisscross »

klabb3 wrote: post #6

Before AI, you needed to trust the recipient and the provider (Gmail, Signal, WhatsApp, discord). You could at least make educated guesses about both for the risk profile. Such as: if someone leaks the code to this repo, it’s likely a collaborator or GitHub. Today, you invite someone to a private repo and the code gets exfiltrated by a collaborator running whatever AI tool simply by opening their IDE. Or you send som…

> used to trust that my friends enough to not share our conversations. Now the default assumption is that text & media on even private messaging will be harvested

I would seriously reëvaluate my trust level in a friend or colleague who installs a non-ADA screen reader on their phone. At least to the level of sharing anything sensitive.

Re: Class-action suit claims Otter AI records private work conversations

#39

Post by buran77 »

JumpCrisscross wrote: post #38
klabb3 wrote: post #6

Before AI, you needed to trust the recipient and the provider (Gmail, Signal, WhatsApp, discord). You could at least make educated guesses about both for the risk profile. Such as: if someone leaks the code to this repo, it’s likely a collaborator or GitHub. Today, you invite someone to a private repo and the code gets exfiltrated by a collaborator running whatever AI tool simply by opening their IDE. Or you send som…

> used to trust that my friends enough to not share our conversations. Now the default assumption is that text & media on even private messaging will be harvested I would seriously reëvaluate my trust level in a friend or colleague who installs a non-ADA screen reader on their phone. At least to the level of sharing anything sensitive.

What about when devices come with such a "feature" baked in? Android has Magic Cue, Windows has Recall. How long until they're opt-out, or "accidentally" enabled with an update, or just on at all times? And "sensitive" can be wherever details I want to share with that friend. It can be as benign as giving them an address or phone number, or maybe a medical diagnosis, or a crypto wallet number.

Is your position that anyone who's not tech savvy enough to constantly fight the onslaught of shady business practices and dark patterns that most tech companies throw at them is not worthy of their friends' trust?

For most people asking them to guarantee their own devices won't spy on them is a tall order.

Re: Class-action suit claims Otter AI records private work conversations

#40

Post by matthewdgreen »

ted_dunning wrote: post #26
matthewdgreen wrote: post #18

Earlier quoted context omitted.

I mean, the standard product experience here is that everyone gets a visual or audio warning that the meeting is being recorded.

You aren't talking about the standard experience product experience with Otter.ai, are you? Hard to tell. That's the crux of the article.

I’m talking about the standard product experience for meeting recordings, using the built-in tools. Why would you do something different?
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