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AWS deleted my 10-year account and all data without warning

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31–40 of 173 posts

Re: AWS deleted my 10-year account and all data without warning

#31

This is why I use a local NAS for offline backups.

This is good but not really enough. You need another backup to cover the case where this backup is burned to a crisp when your house catches fire. And that second backup needs to be in another geographic region to guard against regional disasters such as meteor impact, super volcano eruption (possibly not a concern for you but it is for me), etc.

Re: AWS deleted my 10-year account and all data without warning

#32
post #18
post #11

They’ve really buried the lede here: this reads like the person paying for the account was not the post author, and AWS asked the payer (who from their perspective is the owner of the account) for information. That person wasn’t around to respond.

The lede buried under that lede is that (according to an insider?) some AWS employee accidentally wiped everything immediately (contrary to typical practice in such situations of retaining data while things get sorted out), leading to a chain of brushing-off / covering-up percolating through whatever support chain the OP was talking to.

That does seem to be a mistake on their part. And the comms we’re seeing look bad.

But the overall post and the double buried ledes make me question the degree to which we’re getting the whole story.

Re: AWS deleted my 10-year account and all data without warning

#34

My fear of this sort of thing happening is why I don't use github or gitlab.com for primary hosting of my source code; only mirrors. I do primary source control in house, and keep backups on top of that. It's also why nothing in my AWS account is "canonical storage". If I need, say, a database in AWS, it is live-mirrored to somewhere within my control, on hardware I own, even if that thing never sees any production t…

I once said to the CTO of the company I worked for "do we back up our source code"? He said, "no, it's on github". I said no more.

If nobody has the repo checked out, what are the odds it's important?

Re: AWS deleted my 10-year account and all data without warning

#35

Earlier quoted context omitted.

While that is certainly true, the idea that they can so rapidly decimate your data without the possibility to restore is still terrifying if that's your only copy of that data. They should have to hold it for at least 90 days. In my opinion, it should be more like six months to a year. In my mind, it's exactly equivalent to a storage space destroying your car five days after you miss a payment. They effectively stole…

It sounds like it wasn’t OP’s data though, which is an important distinction.

It was his, along with his clients' data.

Re: AWS deleted my 10-year account and all data without warning

#36

Earlier quoted context omitted.

That is wrong in every way possible. Each service is isolated, has its own control plane, and often even split into multiple cells. Source: I worked there. https://docs.aws.amazon.com/wellarchitected/latest/reducing-...

Not sure why you’re being downvoted, this is 100% correct from someone else who worked there.

> Not sure why you’re being downvoted

If you're not sure why someone is being downvoted, there's a good chance there is a misunderstanding somewhere, and a good way for you to understand is to wait for people to comment, and then read those comments.

Alternatively (and in a more general sense), if you want to take a more active role in your learning, a good way to learn is to ask questions, and then read the answers.

Re: AWS deleted my 10-year account and all data without warning

#37
The amount of self-aggrandizing and lack of self awareness tells me this author is doing to do all of this again. This post could be summed up with "I should have had backups. Lesson learned", but instead they deflect to whining about how their local desktop is a mess and they NEED to store everything remotely to stay organized.

They're going to dazzle you with all of their hardened bunker this, and multiple escape route that, not realizing all of their complex machinery is metaphorically running off of a machine with no battery backup. One power outage and POOF!

Re: AWS deleted my 10-year account and all data without warning

#38

My fear of this sort of thing happening is why I don't use github or gitlab.com for primary hosting of my source code; only mirrors. I do primary source control in house, and keep backups on top of that. It's also why nothing in my AWS account is "canonical storage". If I need, say, a database in AWS, it is live-mirrored to somewhere within my control, on hardware I own, even if that thing never sees any production t…

I once said to the CTO of the company I worked for "do we back up our source code"? He said, "no, it's on github". I said no more.

If the repo is on GitHub and two or more developers keep reasonably up-to-date checkouts on their local computers, the “3-2-1” principle of backups is satisfied.

Additionally to that, if any of those developers have a backup strategy for their local computer, those also count as a backup of that source code.

Re: AWS deleted my 10-year account and all data without warning

#39
post #11

They’ve really buried the lede here: this reads like the person paying for the account was not the post author, and AWS asked the payer (who from their perspective is the owner of the account) for information. That person wasn’t around to respond.

While that is certainly true, the idea that they can so rapidly decimate your data without the possibility to restore is still terrifying if that's your only copy of that data. They should have to hold it for at least 90 days. In my opinion, it should be more like six months to a year. In my mind, it's exactly equivalent to a storage space destroying your car five days after you miss a payment. They effectively stole…

The post suggests that even if AWS’s policy had been to hold the data for a year, the same thing would have happened, because they deleted the data early due to operator error.

Similarly, a physical storage company can totally make a mistake and accidentally destroy your stuff if they mix up their bookkeeping, and your remedy is generally either to reach an amicable settlement with them or sue them for your damages.

Re: AWS deleted my 10-year account and all data without warning

#40

Earlier quoted context omitted.

I once said to the CTO of the company I worked for "do we back up our source code"? He said, "no, it's on github". I said no more.

If nobody has the repo checked out, what are the odds it's important?

> If nobody has the repo checked out, what are the odds it's important?

Oh boy.

Tons of apps in maintenance mode run critical infrastructure and see few commits in a year.

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