Once signed up and wanted to test once says no credits so this post is really just an advert
You can test it now. We have added free credits to all accounts.
Turn any diagram image into an editable Draw.io file. No more redrawing
31–40 of 46 posts
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#32This is a paid service but the website wording piggybacks on Draw.io to imply it's a free service, I'd avoid it as it comes across as very underhand. "It's that free diagramming tool that just works. No credit card, no trial periods, no BS" , etc
I really appreciate you calling this out, and I'm genuinely sorry for the bad experience. The wording was misleading, and we should have been much clearer.
To be transparent, when we started, the AI model costs quickly became unsustainable with purely free usage. We had to introduce a paid model to cover these costs and ensure we could keep the service running and improving. It was a difficult decision, and we clearly fumbled the communication.
We've since added a free trial with credits for every new user. I know we made a poor first impression, but I hope you'll consider giving it another try. Your feedback is incredibly valuable and helps us do better.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#33"sign in to convert" ... sigh
You are absolutely right, and we're sorry for the frustrating experience. Forcing a sign-up before you can even try the tool is poor form, and we apologize for wasting your time. As a new team, we're still learning, and this was a clear mistake on our part.
Based on this (very necessary) feedback, we have now implemented a no-login trial so you can test the tool without creating an account.
If you do choose to sign up later, we also provide some free credits. We have to cap the trial usage due to API costs, but we've tried to make it generous enough for a fair evaluation.
Thank you for the blunt feedback. We genuinely appreciate it and would be grateful if you’d consider giving it another look. We are committed to listening to our users and continuously improving.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#34Earlier quoted context omitted.
They need to make money - should the have open sourced the tool?
They should have let us tried the tool without signing in, that is only natural. Why would I give you my time and my personal information because you claim you do something? It is deceptive and unfair to our time to ask me to sign in as the final step. Instantly closed. The new generation of developers should learn some manners.
That is a completely fair criticism, and I am truly sorry. There's no good excuse for asking for personal information before demonstrating any value—it's disrespectful to your time.
We've learned from this and have now changed the flow to allow for a sign-up-free trial.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#35Earlier quoted context omitted.
These multi modal LLMs are too expensive to run for that
The problem is that it's really easy to say 'blah blah our service can do xyz' but we know all too well that when using LLMs most often it doesn't live up to the hype (worse still you know different users will get different diagrams from the same source). The 'trust us, give us your money, it'll work' model isn't viable given the current state-of-the-art of LLMs.
You are absolutely right, and thank you for the direct feedback. Forcing a sign-up before demonstrating value is a poor experience, and we're sorry.
It’s clear we got this part wrong initially. It was feedback exactly like yours that prompted us to fix this.
We have now added a no-login trial so you can test the tool without creating an account. We know we have to earn your trust, and this is a direct result of learning from our early users. Thank you for taking the time to help us get better.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#36Earlier quoted context omitted.
These multi modal LLMs are too expensive to run for that
Are you saying they want to reduce the number of people trying it out with friction?
That's a fair question, but our goal is the exact opposite. We want as many users as possible to try the service.
The challenge was that the costs associated with the initial free trials went beyond what our team could sustain. The recent changes are our attempt to fine-tune our model to find a balance.
Our goal is to offer a service that is both accessible for users to try and financially sustainable for us to operate and improve long-term.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#37Earlier quoted context omitted.
They should have let us tried the tool without signing in, that is only natural. Why would I give you my time and my personal information because you claim you do something? It is deceptive and unfair to our time to ask me to sign in as the final step. Instantly closed. The new generation of developers should learn some manners.
Yup. Same. Requiring my information is a non-starter. No matter how good your product is I won't sign in just to try it out.
Point taken. We apologize for the initial friction.
We've listened to the feedback and have now added a no-login trial. If you're still interested, we'd love for you to give it a try.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#38Earlier quoted context omitted.
They should have let us tried the tool without signing in, that is only natural. Why would I give you my time and my personal information because you claim you do something? It is deceptive and unfair to our time to ask me to sign in as the final step. Instantly closed. The new generation of developers should learn some manners.
They are utilitarians, they do not care about manners. I agree with your main point.
That's a sharp but insightful comment. We're sorry that our initial design gave you that impression.
Our intention was never to ignore "manners" for utility, but we see now how a forced sign-up does exactly that. We made a mistake.
We are committed to improving the user experience, and based on this feedback, we have now implemented a no-login trial. We'd welcome you to try it and see that we're serious about getting this right.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#39Earlier quoted context omitted.
They should have let us tried the tool without signing in, that is only natural. Why would I give you my time and my personal information because you claim you do something? It is deceptive and unfair to our time to ask me to sign in as the final step. Instantly closed. The new generation of developers should learn some manners.
They didn't even let my try it, after signing in. I hit the "insufficient credits" paywall on my first upload. So, having folks sign in served no purpose at all. Just an extra layer of customer-repellant.
That is a terrible experience, and we are sincerely sorry. You are completely right—having you sign up only to immediately hit a paywall is unacceptable, and we deeply apologize for wasting your time.
Your feedback highlighted a major flaw in our onboarding, and we've worked to fix it.
We have now introduced two changes:
You can try the product without logging in at all.
For users who do sign up, we now grant 5 free credits to ensure you can properly test the functionality.
We know we made a very poor first impression, but we hope this shows we are listening. If you're willing, we'd be grateful if you’d give it another chance.
Re: Turn any diagram image into an editable Draw.io file. No more redrawing
#40Earlier quoted context omitted.
They need to make money - should the have open sourced the tool?
Why are extremes the only option here.
That's a very fair question. You're right—our initial approach wasn't balanced. We're still a new team and have been learning in public as we try to find the right model.
We believe we've found a better, more reasonable middle ground now, based on all the user feedback.
We now offer a no-login trial for a quick test, plus 5 free credits for anyone who signs up to try it more seriously. We hope this feels less like an extreme and more like a fair compromise. If you're interested, we'd welcome you to try it.