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Launch HN: Nomi (YC X25) – Copilot for Sales

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Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#31

Post by swanYC »

SoftTalker wrote: post #28
swanYC wrote: post #10

Earlier quoted context omitted.

Good question, When Nomi is invited to a meeting: 1. It always clearly identifies itself by name in the participant list (e.g., "Nomi.so Notetaker" or "Nomi.so [Host's custom name]'s Notetaker") so everyone can see it's present. 2. It also posts a message in the chat at the start, informing all participants that it's there to take notes and that the call is being recorded/transcribed. If you're the host initiating No…

That doesn't sound completely forthcoming. It's doing more than taking notes.

Would be super insightful to get the "more" discussed to avoid any strange feeling.

We currently have the following;

"Nomi.so is recording the call and assisting [Name] representative"

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#32

Post by swanYC »

DaiPlusPlus wrote: post #15
swanYC wrote: post #10

Earlier quoted context omitted.

Good question, When Nomi is invited to a meeting: 1. It always clearly identifies itself by name in the participant list (e.g., "Nomi.so Notetaker" or "Nomi.so [Host's custom name]'s Notetaker") so everyone can see it's present. 2. It also posts a message in the chat at the start, informing all participants that it's there to take notes and that the call is being recorded/transcribed. If you're the host initiating No…

> If you're the host initiating Nomi, for instance through our desktop app integration, there's an additional step: you're required to explicitly confirm that all participants have consented before Nomi will join and start recording. And in-car navigation systems make you promise to never touch the screen while you're driving the car on the road.

Interesting analogy!

For instance, some cars periodically check if your hands are on the wheel. (Tesla does that, right?)

This type of check could helps confirm you are still engaged and proactively asking for consent. That would be a big step for us, we have searched the whole note-taking industry and it is very hard to find a method that is truly foolproof.

If you have a solution that wouldn't rely on pure user trust, please let us know.

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#34

Post by swanYC »

echelon wrote: post #30
fallinditch wrote: post #11

You may want to consider a rebrand before you get too far. Add Nomi to the HN search box. Presumably you're not the same Nomi whose chat bot advised a user to kill themself? Then there's another Nomi that "tracked customers' phones' MAC addresses through stores without in-store opt-out." But good luck with your startup, it sounds like an excellent idea, I'm interested and will certainly check it out.

> You may want to consider a rebrand before you get too far. Who the heck cares or even knows about the other Nomi? It doesn't matter and nobody will make that connection. Keep the app name. It's great. The only time to rebrand your product is when it's named cock roach, gimp (a sexual and ableist slur), or FTX.

Thoughtful feedback and thanks for the name appreciation! We'll make sure to keep that rule in mind.

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#35

Post by abxyz »

swanYC wrote: post #29
mlcruz wrote: post #26

Hi Ethan, I see that one of the pains points of your product is related to having an notetaker bot joining the call. You could probably offer to your enterprise customers that use teams a better experience by processing calls via compliance recording policy (since it does not require a bot to join the call and the user approval flow is way less disruptive). If it is something that interests you we could talk more in…

Not sure to get it right. We partner with Recall.ai (YC W20 https://www.ycombinator.com/companies/recall-ai ) for our meeting infrastructure and we work closely with them to ensure the best possible experience for our users, including alignement with compliance standards. On the SOC 2 type 2, GDPR, CCPA compliance, we're partenering with Probo (YC X25 https://www.ycombinator.com/companies/probo ). Happy to get more i…

Have you seen how granola.ai solve it?

“Works on all platforms, no meeting bots Granola transcribes your Mac's audio directly, with no meeting bots joining your call”

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#36

Post by mlcruz »

swanYC wrote: post #29
mlcruz wrote: post #26

Hi Ethan, I see that one of the pains points of your product is related to having an notetaker bot joining the call. You could probably offer to your enterprise customers that use teams a better experience by processing calls via compliance recording policy (since it does not require a bot to join the call and the user approval flow is way less disruptive). If it is something that interests you we could talk more in…

Not sure to get it right. We partner with Recall.ai (YC W20 https://www.ycombinator.com/companies/recall-ai ) for our meeting infrastructure and we work closely with them to ensure the best possible experience for our users, including alignement with compliance standards. On the SOC 2 type 2, GDPR, CCPA compliance, we're partenering with Probo (YC X25 https://www.ycombinator.com/companies/probo ). Happy to get more i…

Nice to know about Recall!

Right now we handle all of our recordings internally, since having a bot join our calls is a dealbreaker, but it is something that i'm going to take a closer look at. Your product is very interesting for our problem domain, but having a bot join our calls is a big no.

About the compliance recording:

Microsoft teams allows for two modes of call recording (https://learn.microsoft.com/en-us/microsoftteams/teams-recor...):

- Convenience recording- an ad-hoc recording of a call or meeting that a user starts and manages. For an overview of convenience recording, see Overview- Recording and transcription for Teams meetings and calls. -> This requires a bot to join the call

- Compliance recording-calls and meetings that are automatically recorded without user intervention and owned by the company, using a third-party solution. -> This does not require a bot to join the call. The audio is streamed directly to the server, no bot required.

It is somewhat painful to roll your own compliance recording bot without a third-party, but it is possible (even if badly documented).

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#38

Post by swanYC »

voidmain0001 wrote: post #33

I just finished a presentation from Ring Central where it highlighted this exact feature as one of its many features that exist to provide real time coaching.

To ensure we're aligned, it's important to focus on our distinct market position.

We are innovating in the sales engagement space. RingCentral, on the other hand, specializes in call center solutions; a very different and unique environment. Our strategy deliberately avoids the high-volume, cold-calling approach. We believe in a more targeted, quality-driven methodology that values precision. We're not really providing real time coaching, we give actionable, on-the-spot things to says and proactively build your sales playbook.

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#39

Post by swanYC »

sinak wrote: post #37

How much does it cost per user?

For a detailed discussion on features and usage, which may be beyond the scope of HN, please email us at contact@heynomi.com.

Our standard approach is to first confirm mutual fit, then run a pilot to ensure an increase in your deal closure rate and adoption in your team. Only after that, we will move toward the established pricing based on your usage, and critical feature needs.

Re: Launch HN: Nomi (YC X25) – Copilot for Sales

#40

Post by swanYC »

abxyz wrote: post #35
swanYC wrote: post #29

Earlier quoted context omitted.

Not sure to get it right. We partner with Recall.ai (YC W20 https://www.ycombinator.com/companies/recall-ai ) for our meeting infrastructure and we work closely with them to ensure the best possible experience for our users, including alignement with compliance standards. On the SOC 2 type 2, GDPR, CCPA compliance, we're partenering with Probo (YC X25 https://www.ycombinator.com/companies/probo ). Happy to get more i…

Have you seen how granola.ai solve it? “Works on all platforms, no meeting bots Granola transcribes your Mac's audio directly, with no meeting bots joining your call”

Yes, we do have this feature too, that's either way you prefer.
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