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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#31
Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it.

That's when you know you've captured something, when people hate use your product.

Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#32
post #12

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

A forward-thinking company that believes in the power of Innovation™.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#34
post #12

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

[dead]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#36
post #27

AI bubble popping yet? Looking forward to not buying GPUs that cost $2K (before tariffs…).

AI's killer app is "marketing". Bots are incredibly useful for selling items, services, and politics, and AI makes the bots indistinguishable from real people to most people most of the time. It's highly effective so I don't see that market shrinking any time soon.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#37
post #18

here's an archive of the original reddit post since it seemed to be instantly nuked: https://undelete.pullpush.io/r/cursor/comments/1jyy5am/psa_c...

It's funny seeing all of the comments trying to blame the users for this screwup by claiming they're using it wrong. It is reddit though, so I guess I shouldn't be surprised.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#38
post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

Cline is pretty solid and doesn't require you to use a completely unsustainable VSCode fork.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#39
This is "AGI's finest".

It's what we all wanted. Replacing your human support team to be run exclusively by AI LLM bots whilst they hallucinate to their users. All unchecked.

Now this bug has now turned into a multi-million dollar mistake and costed Cursor to lose millions of dollars overnight.

What if this was a critical control system in a hospital or energy company and their AI support team (with zero humans) hallucinated a wrong meter reading and overcharged their customers? Or the AI support team hallucinated the wrong medication to a patient?

Is this the AGI future we all want?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#40

The original bug that prevented login was no doubt generated by AI. They probably ran it through an AI code review tool like the one posted here recently. The world is drowning in bullshit and delusion. Programming was one of the few remaining places where you had to be precise, where it was harder to fool yourself. Where you had to understand it to program it. That's being taken away and it looks like a lot of peopl…

Or, alternatively, it was a bug written by a human. Humans do a good enough job making bugs, no?
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