I guess this kind of article always gets attention, but they always seem so stupid to me. A thing exists that I don't want. I could: (1) ignore the thing; or (2) complain that the thing isn't something I want (1) seems so obviously the right thing to do. This goes double when the thing you do want does, in fact, exist . But, no, the internet opts for (2). I guess complaining just feels good, even when it's about some…
There are market reasons for this behavior. Asymmetric information in markets (lemon markets), true cost obfuscation, hidden terms, platform capture, manipulations in form of anti-patterns, monopoly behavior, to just mention a few of the very large ones.