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93-year-old YouTuber back in business after being kicked off platform

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Re: 93-year-old YouTuber back in business after being kicked off platform

#31
post #18

Earlier quoted context omitted.

In this case, an entire channel was shut down (with no opportunity for appeal) on account of a single instance of someone zoom-bombing a live stream with pornography. Presumably the decision was entirely automated and there was no human in the loop. It doesn't matter how many users you have. This "solution" seems like swatting a fly with a nuclear weapon. Why not just take down the offending video until the user take…

Yeah it feels like there should be an escalating series of consequences for infractions.. It should have been pretty straightforward to establish a pattern (or lack of) around whether this was an intentionally abusive channel or a first-time offence. But of course this costs money and takes time to build.

They sorta have this already for copyright strikes, but I guess porn was judged to be a more impactful offense?

Re: 93-year-old YouTuber back in business after being kicked off platform

#32
The automation should be setting flags on videos. Users should have preferences for opting in or out of flags with reasonable defaults. If there is a jurisdictional requirement in a users location YouTube sets the preference to disabled according to the law and shows a link to the regional law so users understand.

Hence abuse is a local thing too. One can be getting flagged in one region but not in another. ‘Abuse’ amounts to getting certain flags auto-applied in some locations or whatever. Should not affect the account itself though.

Re: 93-year-old YouTuber back in business after being kicked off platform

#33
post #30
post #20

Earlier quoted context omitted.

One of the biggest things for events like this are: - Regulatory Restrictions, many jurisdictions have limit on how to treat accounts like this - Repeat behavior from others that have breached this segment of the ToS. A good automation would be integrating something like what they already have for Music Copyright, where you can automatically trim the segments around the conflicting content.

You keep alluding to these regulatory restrictions which supposedly force this kind of behavior from Google - please go ahead and tell us what those are.

[flagged]

Re: 93-year-old YouTuber back in business after being kicked off platform

#34

Earlier quoted context omitted.

It is easy: Allocate the resources needed - hire more customer reps. This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. And maybe we should not accept that profit seeking people want to do that anyways.

> This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden. I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support t…

There are two things here, first off no one is suggesting that youtube needs to have American call center reps available for every 9 subscriber channel, they're saying they need to have some kind of non-automated support staff. Secondly, this isn't just a youtube thing, google in general is famous for underinvesting in support. There's no reason to think that youtube wouldn't be in the exact same position if it was wildly profitable, like say GCP.

Re: 93-year-old YouTuber back in business after being kicked off platform

#35

Earlier quoted context omitted.

> This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden. I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support t…

That is absolutely hilarious. There is definitely a middle ground between today’s “spend $0 on live human support” and “spend X% of YT revenue on the support a platform like YT demands”. There exists an X% where they are plenty profitable. It’s a video hosting platform subsidized by the largest ad network in the world.

They don't spend $0 on live customer support, they spend X%.

At their scale there will always be high profile stories like this unless and until they spend enough to support every single user who runs into problems with their automated systems. Spending that much is completely cost prohibitive, so we should never expect to reach a point where we stop seeing stories like this.

Re: 93-year-old YouTuber back in business after being kicked off platform

#36
post #12
post #9

Earlier quoted context omitted.

You start by not banning people for nothing.

Except for that you risk breaking laws in several jurisdictions if you don't. And you can't fall back to "manual" enforcement think of the massive capital of human resources you'd have to invest in to make it keep up with the upload rate of YouTube.

If it is not sustainable, the service shouldn't be run.

Re: 93-year-old YouTuber back in business after being kicked off platform

#37
post #11
post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

Reddit works just fine. Where there is a will, there is a way. I do believe (without proof) that incentives for Google are misaligned here.

Reddit is definitely a different beast, it's easier to admin and has unpaid community moderators who pick up pretty much all the grunt work

Re: 93-year-old YouTuber back in business after being kicked off platform

#38

Earlier quoted context omitted.

> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world. One way: dollars. Another way: don't provide services you can't support. The only way it's actually going to happen, and when it does we'll shockin…

Are you saying that we should kick all the poor people off of Youtube?

I'm saying if you provide a service you can't support, stop and make room for someone else to try.

Of course they'd rather provide abusive service to hold on to user-share. That's a choice they're making and I'm saying that's a bad choice, socially speaking. Good business choice, I'm sure.

Re: 93-year-old YouTuber back in business after being kicked off platform

#39
post #12
post #9

Earlier quoted context omitted.

You start by not banning people for nothing.

Except for that you risk breaking laws in several jurisdictions if you don't. And you can't fall back to "manual" enforcement think of the massive capital of human resources you'd have to invest in to make it keep up with the upload rate of YouTube.

[deleted]

Re: 93-year-old YouTuber back in business after being kicked off platform

#40
post #33
post #30

Earlier quoted context omitted.

You keep alluding to these regulatory restrictions which supposedly force this kind of behavior from Google - please go ahead and tell us what those are.

[flagged]

If you're not willing to engage in discussion, why are you here?
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