"Heavy" use is just using what they pay for. If they can't guarantee that they should sell a lesser tier of service. Otherwise this is just fraud.
They paid for committed bandwidth? So they'd be paying $1000+/mo. But they're not.
I dunno, I pay $70 a month for gigabit from Google Fiber and absolutely saturate that thing all day long up and down. A Google PM got me on a call and asked me if I wanted 20 gigabit for $200 a month the other day. No restrictions, I could run my business off my $70 if I really wanted to.
I don’t know what Cox is going on about, they need to get with the program.
Cox advertised gigabit to me. I always wanted it so I took the upsell. After six truckrolls (alternately telling me my signal was too strong -- installing attenuator, then too weak and removing it) for which I had to take a day off work every time, they eventually told me it was a mistake and my neighborhood didn't have gigabit. Then the cherry on top was they wouldn't even put me back on my old plan because it "wasn…
a gigabit customer who was paying $50 extra per month for unlimited data was flagged by Cox because he was using 8TB to 12TB a month
"Unlimited data" should mean you can saturate the connection 24/7. Anything less is deceptive advertising. For a gigabit connection, that would mean around 300TB per month.
I could only dream of having 10mbps upload... we are still stuck on DSL here, I am lucky to get close to 1mb upload, not enough to even watch my home camera feed reliably, especially with audio on.
During covid my local ISP got a grant to run rural fiber. We went from satellite to a full gig fiber connection. It has literally changed my home life.
Any more context on this? We've got copper AT&T DSL as our only option, besides Starlink. Have been trying to work with the county, look for grants, etc to present to a local ISP who's mentioned interest.
The root cause of the problem is that copper coaxial cable tv based (DOCSIS3.0, DOCSIS3.1, etc) last mile internet infrastructure is a shared/contended access medium for many modems connected to it. It's built on a limited number of RF channels in a certain segment that have many modems all going to a single "port" on a DOCSIS CMTS (cablemodem termination system). There is a great deal of absurdity in their claims to…
The FTTH offerings from Ziply, Cox, Comcast, Google, ATT, Centurylink etc are all the same "shared media with high oversubscription" design too. Among them the typical ratio is ~32 PON users for the given "base rate" PON standard, similar to a typical ~20-50 for coax at a given DOCSIS standard. Both have better/worse examples (particularly early gigabit PON deployments were 64) but FTTH has rarely been about getting…
An actual Google PM called me up the other day trying to upsell me to $200 a month 20 gigabit. Said they’d give me a router but I’m free to hook whatever I want to the fiber, saturate it as much as I want, no worries. They must have a lot of extra bandwidth if this is a service they’re offering in my neighborhood.
They paid for committed bandwidth? So they'd be paying $1000+/mo. But they're not.
I dunno, I pay $70 a month for gigabit from Google Fiber and absolutely saturate that thing all day long up and down. A Google PM got me on a call and asked me if I wanted 20 gigabit for $200 a month the other day. No restrictions, I could run my business off my $70 if I really wanted to. I don’t know what Cox is going on about, they need to get with the program.
I pay $50 for 10 gigabits from Sonic. I don’t abuse it by deliberately running a speed test 24/7 or anything like that. I do use it for anything I want, at any time, without pausing to consider how much data it takes. Launch a NAS backup at 2PM on a weekday? Stream 4K video on 2 TVs at the same time? Download a mass of software updates? Without a second’s hesitation. The CEO is on record being very explicit that they sell you Internet access so you can use it as you see fit.
I have the best ISP in the country. You can’t convince me otherwise.
"Heavy" use is just using what they pay for. If they can't guarantee that they should sell a lesser tier of service. Otherwise this is just fraud.
They paid for committed bandwidth? So they'd be paying $1000+/mo. But they're not.
Specifically the fraud is advertising gb service instead of 10mb99. QoS. It's as ridiculously as selling a prius that can do 200mph as little as 0 percent of the time.
They want to advertise their sevrice as meeting the federal broadband speed without having to actually build a network that can support it. That's fraud.
Cox advertised gigabit to me. I always wanted it so I took the upsell. After six truckrolls (alternately telling me my signal was too strong -- installing attenuator, then too weak and removing it) for which I had to take a day off work every time, they eventually told me it was a mistake and my neighborhood didn't have gigabit. Then the cherry on top was they wouldn't even put me back on my old plan because it "wasn…
They don't call it Cox for nothing, damn you got hosed on that one. I've always been careful with upsells as there's always a catch, or a Cox.
Cox advertised gigabit to me. I always wanted it so I took the upsell. After six truckrolls (alternately telling me my signal was too strong -- installing attenuator, then too weak and removing it) for which I had to take a day off work every time, they eventually told me it was a mistake and my neighborhood didn't have gigabit. Then the cherry on top was they wouldn't even put me back on my old plan because it "wasn…
Cox was terrible - they knew they were the only broadband provider in my neighborhood and they took full advantage of it. Then AT&T put in fiber (when they installed it they put the box on my property) and I had seven times the speed for a fraction of the cost. When I called to cancel, Cox tried to cut me a deal.