31–40 of 115 posts
> “A year ago, America’s stores declared a shoplifting epidemic,” stated the CNN article. “This year, retailers are telling a very different story—or no story at all. It’s as if the shoplifting crisis suddenly vanished.” Or maybe because they closed down a lot of stores which were the worst and then on the borderline stores, they put up all the locked cabinets. Maybe now the rates of shrink have been reduced. There's…
I was in a CVS where they had all the Tylenol/Advil behind a locked glass display, and all the CVS headache relief on the shelf. I mentioned to an employee that this seemed unfair/illegal, and they responded that "people only steal the brand name Advil, so that's what we lock up". Seems unlikely to me. Anyone else see something like this at CVS?
The only reason I thought to ask was because their website said they had plenty in stock.
> For 55% of respondents, it’s a lost sale, because when a product is locked up, they try to buy it elsewhere. It's wild to me that someone would rather go back to their car, drive somewhere else, HOPE it's not locked up there also, and THEN finally purchase the item at the new store instead of just waiting for someone to come unlock it at the current store you're at. I've personally never had to wait more than a few…
> “A year ago, America’s stores declared a shoplifting epidemic,” stated the CNN article. “This year, retailers are telling a very different story—or no story at all. It’s as if the shoplifting crisis suddenly vanished.” Or maybe because they closed down a lot of stores which were the worst and then on the borderline stores, they put up all the locked cabinets. Maybe now the rates of shrink have been reduced. There's…
Here in Seattle, all the worst-for-shoplifting stores are still open. Mysteriously, a bunch of locations that were not bad for shoplifting, but were bad for overall sales (because of shitty layouts, small footprints, limited selection) ended up closed. Perhaps shoplifting was just the excuse regional management gave for why they closed badly ran locations.
I was in a CVS where they had all the Tylenol/Advil behind a locked glass display, and all the CVS headache relief on the shelf. I mentioned to an employee that this seemed unfair/illegal, and they responded that "people only steal the brand name Advil, so that's what we lock up". Seems unlikely to me. Anyone else see something like this at CVS?
> “A year ago, America’s stores declared a shoplifting epidemic,” stated the CNN article. “This year, retailers are telling a very different story—or no story at all. It’s as if the shoplifting crisis suddenly vanished.” Or maybe because they closed down a lot of stores which were the worst and then on the borderline stores, they put up all the locked cabinets. Maybe now the rates of shrink have been reduced. There's…
And then a few years after that they throw up their hands and say shop lifting is out of control. Nothing can be done.
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> “If I encounter a locked case, I’m not going to start looking for a store clerk going up and down every aisle or pressing the button and waiting for someone to come over,” Dworsky told Retail Brew. “But the fact that it was over 50% of people that felt the way I did? I was really surprised.” You're surprised that bad customer service leads people away from the business providing it? This was a 101 problem. If you l…
What the hell are you talking about? These stores absolutely get crushed by competition when they do this. They have to compete with online stores.
That’s why a bunch of these in high theft areas ended up closing completely. This dynamic has been around a long time and is what leads to “food deserts”.
> For 55% of respondents, it’s a lost sale, because when a product is locked up, they try to buy it elsewhere. It's wild to me that someone would rather go back to their car, drive somewhere else, HOPE it's not locked up there also, and THEN finally purchase the item at the new store instead of just waiting for someone to come unlock it at the current store you're at. I've personally never had to wait more than a few…
Presumably this depends a lot on what the item is. I’ve definitely thought about and decided against an impulse purchase because of a locked case. It turns “ooh I need that” into “ah, but I have to find someone and delay things”.