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Dropbox keeps threatening to delete my files

khromov.se

31–40 of 72 posts

Re: Dropbox keeps threatening to delete my files

#31

Earlier quoted context omitted.

Pfff... I think you can easily replicate that UX with an ftp server and CVS. :D

Reading about his experience, you can replicate the Dropbox behavior with an rm -rf :D ftp and CVS would be actually functional...

Hey now, no need to cast shade at rm -Rf. It's way more functional than Dropbox :)

Re: Dropbox keeps threatening to delete my files

#33

Dropbox synced with an empty folder, i.e. deleted everything. I didn't notice for over 30 days which was the cutoff for their historical files. Thus my easy off-site copy which I was previously very attached to effectively deleted everything. I did not go back.

This is a classic lesson that everyone learns called Sync Is Not Backup. Everyone learns it eventually and then writes a blog post on it. It used to be a classic HN meme:

https://news.ycombinator.com/item?id=4704086

https://news.ycombinator.com/item?id=27157427

https://news.ycombinator.com/item?id=33008837

And every storage company tells a tale of backup vs sync:

https://www.backblaze.com/blog/cloud-backup-vs-cloud-sync/

Re: Dropbox keeps threatening to delete my files

#34

Dropbox synced with an empty folder, i.e. deleted everything. I didn't notice for over 30 days which was the cutoff for their historical files. Thus my easy off-site copy which I was previously very attached to effectively deleted everything. I did not go back.

This is a classic lesson that everyone learns called Sync Is Not Backup. Everyone learns it eventually and then writes a blog post on it. It used to be a classic HN meme: https://news.ycombinator.com/item?id=4704086 https://news.ycombinator.com/item?id=27157427 https://news.ycombinator.com/item?id=33008837 And every storage company tells a tale of backup vs sync: https://www.backblaze.com/blog/cloud-backup-vs-cloud-s…

Definitely, It's not a backup if it's not at least 3 backups in different places.

https://www.backblaze.com/blog/the-3-2-1-backup-strategy/

Re: Dropbox keeps threatening to delete my files

#35
post #28
post #13

What do you expect to happen? Continue to host your data for free? This is such an odd thing to write about.

My question is whether the cost of creating and sending all these emails outweigh the Dropbox recidivism they induce. Do these emails actually create value or is it a just way to make the company feel better about losing customers?

These emails are automated, so they can send them to many users, and only need a few to come back to make it profitable to do so. Also, the team that is responsible for these emails and for retention (or winning back defectors) may be its own little island and not care about contradicting the forever-promises made elsewhere in the business.

Re: Dropbox keeps threatening to delete my files

#36
post #34

Earlier quoted context omitted.

This is a classic lesson that everyone learns called Sync Is Not Backup. Everyone learns it eventually and then writes a blog post on it. It used to be a classic HN meme: https://news.ycombinator.com/item?id=4704086 https://news.ycombinator.com/item?id=27157427 https://news.ycombinator.com/item?id=33008837 And every storage company tells a tale of backup vs sync: https://www.backblaze.com/blog/cloud-backup-vs-cloud-s…

Definitely, It's not a backup if it's not at least 3 backups in different places. https://www.backblaze.com/blog/the-3-2-1-backup-strategy/

Well, and that a sync can destroy existing files while a proper backup flow can't.

If you had 3 syncs in 3 different providers but deleting your local folder causes all 3 copies to be deleted, that's still no good. You need another place where files can only be added to and never (automatically) removed.

Re: Dropbox keeps threatening to delete my files

#37
post #13

What do you expect to happen? Continue to host your data for free? This is such an odd thing to write about.

Companies that offer things for free, I fully expect for them to keep them free forever. If the pay solution is worth it I'll pay.

When they start changing the contract, I find an alternative and use the service as much as I can. My Dropbox is fully backed up but has been full for years and it doesn't matter to me any more.

Re: Dropbox keeps threatening to delete my files

#38
I actually haven't noticed but they stopped bothering me about a year ago.

There used to be endless "Dropbox has stopped syncing" emails - brought on due to shared photos from a friend's account taking me over the free limit, even though the actual files i have are under the limit. They sent a massive number of email variants since this first triggered back in 2016, so that's roughly 7+ years before they got the message that I wasn't going to fall for it!

Re: Dropbox keeps threatening to delete my files

#39
post #10

Dropbox is insane, they expect this to motivate me to give them money? Ha! I took everything off of them years and years ago.

I'm willing to bet they make $100K+ every round they send these out. Everyone has to consider at least what to do with the email (ignore? accept if it's useful again? maybe just to stop getting bugged)

Re: Dropbox keeps threatening to delete my files

#40
post #27

Is Dropbox this tacky with all users, or only with users who started it (by dumping 1TB on them, because "why wouldn't I")?

I have the impression that their sales/renewal side is kind of nasty.

I have a vanity domain for myself, and someone from their sales started cold-emailing me to sell me some crazy enterprise plan. After several being ignored they sent a real angry one demanding to be forwarded to someone else at my org (which, to be clear, did not exist).

Can't imagine what real companies get from them if just having a domain name was enough to get that.

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