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Everybody gets a star: Yelp's effect on restaurants and reviews

eater.com

31–40 of 68 posts

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#31
post #3

I guess I’m in the minority, but I can’t remember the last time I used Yelp to find restaurants. It’s been obvious for years (it feels like at least 10, maybe more) that they can’t be trusted. I’m actually surprised they still get enough traffic to be sustainable.

So what do you use instead?

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#32
post #3

I guess I’m in the minority, but I can’t remember the last time I used Yelp to find restaurants. It’s been obvious for years (it feels like at least 10, maybe more) that they can’t be trusted. I’m actually surprised they still get enough traffic to be sustainable.

Yelp ratings are basically useless, except for egregious things like cockroaches found running around. The worst part about the site and Google is that they paginate restaurants in a local map view by rating. It would be better to see everything all at once for certain views. But restaurants that delist themselves for whatever reason from the review sites, also delist themselves from me ever going to them. I'm never…

The absence of a web presence is not a sufficient indicator that a business might hide something from you. There are multiple reasons which can lead to the decision to not participate in this playing field.

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#33
post #3

I guess I’m in the minority, but I can’t remember the last time I used Yelp to find restaurants. It’s been obvious for years (it feels like at least 10, maybe more) that they can’t be trusted. I’m actually surprised they still get enough traffic to be sustainable.

So what do you use instead?

> what do you use instead?

Beli has been surprisingly good [1].

[1] https://beliapp.com

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#34
post #2

somehow tabelog seems pretty legit compared to yelp. maybe there are issues in the japanese bubbles idk about and cant participate in. but on a trip to japan following that site led me to some amazing meals. Some of these problems seems like the cause is because its hard to complain in person. I guess we all get labeled "karens" now for showing any kind of negative feedback in person, so we just suck it up and never…

> Some of these problems seems like the cause is because its hard to complain in person. I was recently in an airport in Japan looking to use the meal voucher I'd been given due to a delayed flight. What was available locally was a coffee shop with a very long line (well, not a long line, maybe ten feet, but keep reading), which operated like this: - The person at the head of the line would advance and speak to the c…

Might that situation (very long wait for service, seemingly-idle employees) be partly explained (or at least rationalized) as a sort of social ritual, to make the establishment seem high-class, or the patrons wealthy leisure-seekers?

I've seen similar situations in a number of American coffee shops and fancy sandwich shops. Workers can easily outnumber the waiting customers. The spare ones usually appear busy - with tasks that don't seem to related to getting anyone's order filled. Actually filling an order seems to be an intentionally-inefficient ritual performance. The (presumed) regulars don't seem to care.

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#35
post #5

Earlier quoted context omitted.

You're correct on this. Tabelog users center hard around 3 stars which is considered the real average. Users on sites like Yelp and Google Maps skew toward an average of 4.5 or 5 for what is considered a standard experience. This makes it extremely difficult to sort for places that are extraordinary because everyone keeps rating the max amount of stars by default. Same problem on Amazon. It doesn't really help to onl…

For google maps I honestly have better experiences with 4 out of 5s than ones closer to 5 out of 5. No idea why

4/5 might mean they're being more adventurous with their food. This won't necessarily suit everybody.

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#36
post #3

I guess I’m in the minority, but I can’t remember the last time I used Yelp to find restaurants. It’s been obvious for years (it feels like at least 10, maybe more) that they can’t be trusted. I’m actually surprised they still get enough traffic to be sustainable.

Yelp ratings are basically useless, except for egregious things like cockroaches found running around. The worst part about the site and Google is that they paginate restaurants in a local map view by rating. It would be better to see everything all at once for certain views. But restaurants that delist themselves for whatever reason from the review sites, also delist themselves from me ever going to them. I'm never…

You seem to not like to go to better establishments. The best in my area do not advertise at all.

It's only the run of the mill restaurants which have a web presence

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#37
post #3

I guess I’m in the minority, but I can’t remember the last time I used Yelp to find restaurants. It’s been obvious for years (it feels like at least 10, maybe more) that they can’t be trusted. I’m actually surprised they still get enough traffic to be sustainable.

I use Yelp and Google Reviews pretty regularly. If a restaurant has a bad score it might still be good. If it has a good score with lots of ratings then it's probably pretty decent.

not my experience.

I feel like (a) people like places bexasue they're trendy, not delicious. (b) People also like to brag and posting reviews give a small dose of whatever it is that people get from posting in Instagram. (c) Most people don't like to be mean so odds of a bad review for restaurants are lower. (d) there are also cultural norms. Check restaurant reviews in Japan in Japanese, most are in the 3.1 to 3.8 of 5 range where as USA Engliah google maps it's more like an average of 4.5

Also people's tastes are different. I recently went to two highly rated coffee shops. Had some of the blandest food of my life. So bad bland I decided not to eat it because why get fat if it's not enjoyable. But it was highly rated. I think if all you get is a coffee and a croissant then you're only judging on atmosphere

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#38
post #2

somehow tabelog seems pretty legit compared to yelp. maybe there are issues in the japanese bubbles idk about and cant participate in. but on a trip to japan following that site led me to some amazing meals. Some of these problems seems like the cause is because its hard to complain in person. I guess we all get labeled "karens" now for showing any kind of negative feedback in person, so we just suck it up and never…

Tabelog has its share of crazies who dish out one-star ratings for the stupidest things ("the cashier's smile didn't seem sincere"), and the top listings are usually paid ads. But at least the ads are marked, and if there's enough reviews the outliers get averaged out.

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#39

Earlier quoted context omitted.

Yelp ratings are basically useless, except for egregious things like cockroaches found running around. The worst part about the site and Google is that they paginate restaurants in a local map view by rating. It would be better to see everything all at once for certain views. But restaurants that delist themselves for whatever reason from the review sites, also delist themselves from me ever going to them. I'm never…

Most excellent restaurants where I live would never post pictures of their food anywhere and have no web presence at all. In many you can’t even reserve a table - you go there and eat. Those who need a lot of web presence / pictures etc are usually not great (good but not great). If you see lots of people in a place and it’s crowded it’s probably good.

> If you see lots of people in a place and it’s crowded it’s probably good.

McDonalds? it's even called a "restaurant"...

Re: Everybody gets a star: Yelp's effect on restaurants and reviews

#40

Earlier quoted context omitted.

So what do you use instead?

> what do you use instead? Beli has been surprisingly good [1]. [1] https://beliapp.com

does beli not have a website? wild choice if so.

I know I'm a minority, but I refuse to do research on a 3.5"x6" screen.

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