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Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

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31–34 of 34 posts

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#31

This is why I use privacy.com cards for the majority of my online purchases. You never know when a company will change a policy and charge cards on file.

Revolut also offers a similar service, for the non Americans among us.

I use Revolut. It generally works well but I distrust them after they arbitrarily froze my account for ~3 days and never explained why. I didn’t have any cash on me at the time and had to actually starve

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#32
post #27
post #25

I do not know how things works in banking outside EU but here for on-line stuff it's fairly common to pay with virtual bank cards, meaning a one-shot or few shots (at your option) with a maximum amount Visa or Mastercard dummy card. I do normally not use a real card for anything on-line so any eventual auto-renew end up in fail anyway.

> outside EU Way to kick a Brit when they're down! Fortunately, we implemented the EU regulations back in 2013, and haven't yet repealed them so I can chargeback on a normal credit card.

No specific intent, sorry, though virtual cards are more effective since they can pick any money directly, no action needed on their former customer part.

I state that because MANY do not see little expenses or even if they see they decide that digging and acting for little money it's not worth, as a result many parasitic companies still exists "sold in bundle" of something else, where they give some breadcrumbs to the one who sell them together and few money per many customers makes them profitable anyway.

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#34
post #17

All the EdTech companies (e.g. India's Byju, once valued at $22 billion, bankrupt now, LambdaSchool, AlgoExpert etc.) start with lofty and noble goals, but reduce themselves to profit greedy companies. Don't get me wrong, nothing against profit seeking, but profit greed at any cost makes them indulge in dark patterns and even illegal strategies.

By no means condoning this behavior, just wanted to comment that you're largely correct in that EdTech companies tend to start out with altruistic intentions and and shift away from that over time. However, I wouldn't say that it's always greed — I'm sure it is in some cases! However, in general it's a really tough industry to even break even in. If you don't generate income, you're shutting down, in which case you ain't helping anyone any more. EdTech companies tend to start out with an unsustainable premise. Honestly, it's not too dissimilar to the typical start up playbook whereby you want to build a brand and attain a certain level of market penetration before focusing too heavily on revenue. The issue is it's not necessarily a high retention industry, so when it comes time to generate revenue there tends to be drastic changes to the core offering and the company's mission is diluted :(

I say this as a 2x Head of Engineering in this industry who would very much like to work in this space again.

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