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Slack AI Training with Customer Data

slack.com

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Re: Slack AI Training with Customer Data

#31

> If you want to exclude your Customer Data from helping train Slack global models, you can opt out. Well gee whiz, you want to help your old pal Slack, don’t you? It’s such a slap in the face. And the opt-out is only available by email where more friction could be introduced.

So slimy that this isn't instead an opt-in!

Re: Slack AI Training with Customer Data

#33

> If you want to exclude your Customer Data from helping train Slack global models, you can opt out. Well gee whiz, you want to help your old pal Slack, don’t you? It’s such a slap in the face. And the opt-out is only available by email where more friction could be introduced.

Real change requires legislation.

Re: Slack AI Training with Customer Data

#35
post #8
post #6

I'm confused about this statement: "When developing AI/ML models or otherwise analyzing Customer Data, Slack can’t access the underlying content. We have various technical measures preventing this from occurring" "Can't" is a strong word. I'm curious how an AI model could access data, but Slack, Inc itself couldn't. I suspect they mean "doesn't" instead of "can't", unless I'm missing something.

Every company that promises "end-to-end encryption" is just pinky-swearing to you also. Like Telegram or WhatsApp

Yeah, at least if the client is open source you could verify.

Re: Slack AI Training with Customer Data

#36

> If you want to exclude your Customer Data from helping train Slack global models, you can opt out. Well gee whiz, you want to help your old pal Slack, don’t you? It’s such a slap in the face. And the opt-out is only available by email where more friction could be introduced.

So slimy that this isn't instead an opt-in!

They know, as well, that opt-in simply wouldn’t give them the scale they’d need for meaningful training data. They’re being very intentionally self interested and unconcerned with their customers best interests.

Re: Slack AI Training with Customer Data

#37

Earlier quoted context omitted.

You are assuming they're saying that, because it's one charitable interpretation of what they're saying. But they haven't actually said that. It also happens that people say things based on faulty or disputed beliefs of their own, or people willfully misrprepresent things, etc Until they actually do say something as explicit as what you suggest, they haven't said anything of the sort.

> Data will not leak across workspaces. For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of Customer Data. I feel like that is explicitly what this is saying.

The problem is, it's really really hard to guarantee that.

Yes if they only train say, classifiers, then the only thing that can leak is the classification outcome. But these things can be super subtle. Even a classifier could leak things if you can hack the context fed into it. They are really playing with fire here.

Re: Slack AI Training with Customer Data

#38
post #16

> Data will not leak across workspaces. > If you want to exclude your Customer Data from helping train Slack global models, you can opt out. I don't understand how both these statements can be true. If they are using your data to train models used across workspaces then it WILL leak. If they aren't then why do they need an opt out? Edit: reading through the examples of AI use at the bottom of the page (search results…

This reminds me of a company called C3.ai which claims in its advertising to eliminate hallucations using any LLM. OpenAI, Mistral, and others at the forefront of this field can't manage this, but a wrapper can?? Hmm...

Re: Slack AI Training with Customer Data

#39

> We offer customers a choice around these practices If you’re so customer-first, and make it so easy to opt out, just make it opt-in instead. Oh wait, you’re just a lying pathetic corpo

Sadly, even Firefox is using opt-out these days. I feel we're going downhill with regards to privacy.

https://news.ycombinator.com/item?id=40355982

> What Firefox’s search data collection means for you

> We understand that any new data collection might spark some questions. Simply put, this new method only categorizes the websites that show up in your searches — not the specifics of what you’re personally looking up.

> Sensitive topics, like searching for particular health care services, are categorized only under broad terms like health or society. Your search activities are handled with the same level of confidentiality as all other data regardless of any local laws surrounding certain health services.

> Remember, you can always opt out of sending any technical or usage data to Firefox. Here’s a step-by-step guide on how to adjust your settings. We also don’t collect category data when you use Private Browsing mode on Firefox.

> As far as user experience goes, you won’t see any visible changes in your browsing. Our new approach to data will just enable us to better refine our product features and offerings in ways that matter to you.

Re: Slack AI Training with Customer Data

#40

> If you want to exclude your Customer Data from helping train Slack global models, you can opt out. Well gee whiz, you want to help your old pal Slack, don’t you? It’s such a slap in the face. And the opt-out is only available by email where more friction could be introduced.

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