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Ask HN: How do you ask users about their pain point?

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Re: Ask HN: How do you ask users about their pain point?

#31

Have you considered offering them something for their time? Something as simple as a gift card to a coffee shop, so you can have virtual coffee and chat about their pain points? I know you don't want to sounds sales-y, and there are ways to offer this without sounding like a salesperson. Just an idea

This has the side effect of incentivizing bullshit submissions. This may work better for something that is rigid, like answering some multiple choice questions.

Re: Ask HN: How do you ask users about their pain point?

#32

Have you considered offering them something for their time? Something as simple as a gift card to a coffee shop, so you can have virtual coffee and chat about their pain points? I know you don't want to sounds sales-y, and there are ways to offer this without sounding like a salesperson. Just an idea

And be upfront about it - tell them that you're in the research phase and you're just trying to gather information, and it's not a sales call.

Re: Ask HN: How do you ask users about their pain point?

#33
That's an interesting thought. I've done quite a bit of work in the medical/healthcare space in tech in the past. I think part of your issue is that doctors are notoriously hard to get a hold of. Also they don't make any of the decisions for tech.

If you're just generally trying to get an idea of pain points in the industry I think you should get more specific. Here are some for instances:

- Are you trying to make the interface between the doctor and the patient easier?

- Are you going to look at the way the doctors interact with the EHR (electronic health records) vendors?

- Are you trying to make the check-in process easier for patients?

- Are you trying to provide analytics for long term quality of care metrics on hospitals?

- Are you targeting small clinics, hospitals, or ER/minor emergency rooms?

Also for cold calling doctors on Linkedin, I am not surprised that you aren't getting much feedback. Most of the doctors I've known tend not to be into online stuff. You might have more luck reaching out to a local professional organization.

Also you might think about trying to contact nurses, nurse practitioners, or physician's assistants. There might be a local nurses professional organization that you could reach out to who could ask their members if anybody is interested. Just frame it as you're trying to figure out a way to make their jobs easier.

This ended up being a little rambly, but I hope it's useful. Cheers.

Re: Ask HN: How do you ask users about their pain point?

#34

Don't. Watch them do their work, or let them describe their work. From my coaching practice, people are not very good identifying there real pain point. My back hurts, but my back isn't broken, I just sit too much.

How's he going to watch doctors do their work? Have you ever seen vendors sit in on your appointments?

Re: Ask HN: How do you ask users about their pain point?

#35
>I'm pretty clear I'm just looking to learn/listen and not pitch.

They have no reason to trust you. I would think you're just looking for an angle to sell me on no matter what you say.

You might try attending/crashing medical conferences in the area. You could also talk to folks on the periphery of the healthcare industry to look for opportunities.

One that I experienced personally is the difficulty in matching a specific person at a specific point in their treatment to applicable clinical trials. Particularly with cancer where there are so many inclusion/exclusion criteria to consider. The terminology is very dense and not always clear. Then you reach out to the PI and find that the window is even smaller than it appeared at first.

Re: Ask HN: How do you ask users about their pain point?

#36
I think your question is really: "how do I find people to interview?"

First, find out where your prospects actually spend time. LinkedIn is garbage for a lot of industries. Most doctors don't change jobs much or building "personal brands", so they're not scanning LinkedIn often. Reddit can also be often a better community.

Second, don't cold message people. Put out HELPFUL (not clickbait) content. It can be as simple as a question ("hey, I'm wondering how people solve X?"). Let the community come to you. Then follow up with the people that engaged with your content. They've shown an interest in your topic AND a willingness to engage.

At the end of every call, ask two questions: can you follow up with them with further questions and is there anyone they can think of that would be helpful to learn more? For that second question ask them, IN THE CALL, to write an intro email/message connecting you. Social validation is critical.

Finally, actually follow up. 1-4 weeks later message an update, thank them for their perspective and connection, and again ask if there's anyone they can think of to learn more from.

Re: Ask HN: How do you ask users about their pain point?

#37
post #34

Don't. Watch them do their work, or let them describe their work. From my coaching practice, people are not very good identifying there real pain point. My back hurts, but my back isn't broken, I just sit too much.

How's he going to watch doctors do their work? Have you ever seen vendors sit in on your appointments?

Personally not in appointments, but I have seen vendors observe doctors in hospitals. But you can always role play for example.

Re: Ask HN: How do you ask users about their pain point?

#38
Get an actual job in the domain and you'll quickly discover all the pain points. For example, become a medical physicist or dosimetrist and try working in a cancer clinic. Asking to shadow random medical professionals won't work well unless you have a friend on the inside greasing the wheels.
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