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GPT Chats with T-Mobile Support to get discounts

home.chat4u.io

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Re: GPT Chats with T-Mobile Support to get discounts

#31

Post by jdiff »

JumpCrisscross wrote: post #9
noodlesUK wrote: post #8

I think it's funny that the demo on the website is a video of a chatbot communicating with another chatbot. I worry that this will be the new dystopian hell we all live in. If you're trying to market this, you should change the demo to something where it shows a success story.

> If you're trying to market this, you should change the demo to something where it shows a success story I count not having to deal with someone's chatbot as a win.

You still do, though. Their chatbot just keeps talking at a basic keyword recognition bot and getting the same menu fed back to it without recognizing or even being able to do anything about it.

Re: GPT Chats with T-Mobile Support to get discounts

#32

Post by michaelmrose »

An agent could be counseled or terminated for giving away too much money or compensated above their meager base if they managed to sell you on a better deal that costs more than your current spend.

This means the logical thing as an agent to do with anyone speaking on behalf of your customer is disconnect from anyone who presents explicitly as a robot. Anything which can't lie either because of the law, tech, or TOS is going to get disconnected. It will take about 60 days for this to become policy for the users protection you understand. Totally not to protect the companies pocketbook.

Re: GPT Chats with T-Mobile Support to get discounts

#33

Post by happytiger »

JumpCrisscross wrote: post #28
happytiger wrote: post #19

Earlier quoted context omitted.

I’m you want me to go on arguing, you’re going to have to pay for another 5 minutes. Every time one of these enshitification AI customer service startups pops up I always think of the ultimate form of where this is going… to people paying to argue with people. Follow me down the rabbit hole for a second. Imagine all of these things succeeded eventually and Customer Service completely saturated by talking to bots, to…

> people will want to develop the debate skills. They will feel like they are missing out in the negotiating skills people used to have This is the world we live in. It's always been the world we live in. If you aren't seeing the negotiation, it doesn't mean it doesn't exist--it just means you weren't in the room where decisions were made for you.

Such a good point I wish I’d included it in my original comment. Well said.

Re: GPT Chats with T-Mobile Support to get discounts

#34

Post by lancesells »

travoc wrote: post #12

I just need a chatbot that will get me past the chatbot so I can talk to a human again.

I had to go through Verizon support with a chatbot. It took years off my life waiting for each response. When I asked to speak to a human it would remind me that "You are speaking to a Human[sic]." This totally convinced me as Human is always capitalized.

Re: GPT Chats with T-Mobile Support to get discounts

#35

Post by lancesells »

noodlesUK wrote: post #8

I think it's funny that the demo on the website is a video of a chatbot communicating with another chatbot. I worry that this will be the new dystopian hell we all live in. If you're trying to market this, you should change the demo to something where it shows a success story.

I don't use Gmail but Google has, or is, marketing an AI reply button to emails. Which will essentially become an AI to AI email chain.

Re: GPT Chats with T-Mobile Support to get discounts

#36

Post by neal_ »

TrueGeek wrote: post #30
xandrius wrote: post #13

The demo video is rather underwhelming, I had expected something actually happening.

"Underwhelming" is putting it mildly. The bot didn't even notice it wasn't talking to the agent yet and the "demo" ends with the user giving up and ending the conversation. This was posted by an account that was created an hour ago. I'm not sure how this product is going to make money as there doesn't actually be any product here. I'd be very careful about giving this extension access to your browser.

I just put this together to save time and effort. It's not a product because its free currently. The video is just showing how it works, I will make better videos and full length! it usually cant do it all, but with a little help its perfect for certain situations.

Re: GPT Chats with T-Mobile Support to get discounts

#37

Post by TrueGeek »

neal_ wrote: post #36
TrueGeek wrote: post #30

Earlier quoted context omitted.

"Underwhelming" is putting it mildly. The bot didn't even notice it wasn't talking to the agent yet and the "demo" ends with the user giving up and ending the conversation. This was posted by an account that was created an hour ago. I'm not sure how this product is going to make money as there doesn't actually be any product here. I'd be very careful about giving this extension access to your browser.

I just put this together to save time and effort. It's not a product because its free currently. The video is just showing how it works, I will make better videos and full length! it usually cant do it all, but with a little help its perfect for certain situations.

I understand, it's hard. But from the opposite end it can be hard for users to trust so you have to make that easier on them by being more transparent.

I'd suggest finding a perfect use case - maybe it's not T-Mobile. Then record a happy path video showing it working perfectly.

Also - as a tip, a lot of these companies will use the same software. So, right now your bot didn't do well with T-Mobile at all because it didn't know how to response to multi-button prompts. But once you teach it how to do that it'll know how to response to any company that uses the same software (LivePerson). Almost always you don't have to 'press' the button, you can just respond with the text of the button.

Re: GPT Chats with T-Mobile Support to get discounts

#38

Post by neal_ »

TrueGeek wrote: post #37
neal_ wrote: post #36

Earlier quoted context omitted.

I just put this together to save time and effort. It's not a product because its free currently. The video is just showing how it works, I will make better videos and full length! it usually cant do it all, but with a little help its perfect for certain situations.

I understand, it's hard. But from the opposite end it can be hard for users to trust so you have to make that easier on them by being more transparent. I'd suggest finding a perfect use case - maybe it's not T-Mobile. Then record a happy path video showing it working perfectly. Also - as a tip, a lot of these companies will use the same software. So, right now your bot didn't do well with T-Mobile at all because it d…

Appreciate it! Yea that video is pretty bad from a marketing perspective. I was kinda just thinking technical proof of concept shows it reading and replying...

Buttons and other actions are a bit tough. Currently it extracts the inner html from the chat wrapper div and gets all the text from the chat. This is great for being universal for different providers but it does have trade offs. detecting new messages can be tough if the inner html changes alot without an actual reply being received.... And depending on how the messages are labeled it sometimes has no way of detecting who is who, it relies mainly just off context.... Lots to improve. Overall supporting providers is good approach get alot of different website compatibility for integrating a single provider. So long as the customizations dont break anything. Main thing is making everything universal for it work on any site. That's the main challenge supporting lots of sites while still providing good context and the information needed. Appreciate the advice! I may post again when i have some of this stuff dialed in

Re: GPT Chats with T-Mobile Support to get discounts

#39

Post by kasey_junk »

JumpCrisscross wrote: post #16
flax wrote: post #10

Earlier quoted context omitted.

We should be moving the other way. Open, accessible, well-defined APIs, without price discrimination. I do not want to haggle at the grocery. I want to be able to budget and anticipate pricing.

> I do not want to haggle at the grocery Nobody does. That's why we have fixed pricing. But the fixed price is provided at a premium to the efficient price for each transaction. It's just that nobody wants to bother computing the efficient price, so we're willing to overpay for certainty. The moment the dollar amounts move into a regime we care about (home purchases, high-end shopping), we drop the pretense and go ba…

Grocery stores aren’t even fixed price. They are one of the biggest users of coupons and loyalty for price discrimination for instance.

Re: GPT Chats with T-Mobile Support to get discounts

#40

Post by xandrius »

neal_ wrote: post #38
TrueGeek wrote: post #37

Earlier quoted context omitted.

I understand, it's hard. But from the opposite end it can be hard for users to trust so you have to make that easier on them by being more transparent. I'd suggest finding a perfect use case - maybe it's not T-Mobile. Then record a happy path video showing it working perfectly. Also - as a tip, a lot of these companies will use the same software. So, right now your bot didn't do well with T-Mobile at all because it d…

Appreciate it! Yea that video is pretty bad from a marketing perspective. I was kinda just thinking technical proof of concept shows it reading and replying... Buttons and other actions are a bit tough. Currently it extracts the inner html from the chat wrapper div and gets all the text from the chat. This is great for being universal for different providers but it does have trade offs. detecting new messages can be…

Don't worry, just know that once you publish like you did, you're doing marketing and you only get a few shots at those before losing credibility.

Keep it up and share it widely once it's really epic!

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