Live data from Hacker News

What Boeing did to all the guys who remember how to build a plane

prospect.org

31–40 of 568 posts

Re: What Boeing did to all the guys who remember how to build a plane

#31
post #9

If you read this article looking for new or surprising insight, you won't find it. It is not new information that Boeing started a rapid decline shortly after the McDonnell Douglas merger, and it will be unsurprising to you to hear that shortly afterwards, Boeing began abusing its most senior employees into leaving. What this article offers is new detail into exactly how Boeing has gone about cannibalizing itself. Th…

"the lengths to which they went to ensure all prior institutional knowledge regarding how to properly build a plane was systematically destroyed." why do this intentionally?

a lot of people say things like 'stock price', but that's missing the point. the lesson is in the nuance.

its many factors, effecting all aspects of our lives now honestly.

- young people's disregard for the knowledge of people older than them. This can be an essay in itself, but there's the idea that the reasons why people are doing things the way they are is because they are stupid, something like: "you are young and you knows how to do everything right if only these dumb old people would get out of my way." I had a friend do a start up to make bourbon in 3 months. He thought all those alcohol producers that take 5-30 years making them were doing it wrong. I am like, definitely give it a go but understand that "I am sure they thought about this'.

- management focuses on nonsensical metrics. In recent history, you have to be data driven, focus on metrics, ignore everything else, its the new religion. An example is how technical support teams focus on having 0 tickets open, so support engineers just close tickets even if the customer isn't helped. but hey, that red line is pointing down and to the left right? win! And as with boeing, they made their metrics look really good, look, no more defects! all you have to do is stop reporting them.

- companies willing to outsource critical components of their business. I never understood this one, I don't care how 'cheap' it is, you don't outsource critical parts of your business. at best, they don't have the same stakes as you do on the matter, at worst they steal your IP and/or become your competitors.

Re: What Boeing did to all the guys who remember how to build a plane

#32
post #9

Earlier quoted context omitted.

"the lengths to which they went to ensure all prior institutional knowledge regarding how to properly build a plane was systematically destroyed." why do this intentionally?

Stock price gains. Fire all the longest-tenured, highest-salaried employees. Now you have a company that appears to look similar but with millions of dollars fewer per year in headcount expenses. Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out.

The only thing that seems to work nowadays is name-and-shame (unless you run for president, apparently).

Who are these folks that deserve to be outted for gutting an American institution? I'm sure they're still around, practicing their strain of vulture capitalism.

UPDATE:

Looks like the article points out the following main culprits: * Jim McNerney * Dave Calhoun

Re: What Boeing did to all the guys who remember how to build a plane

#34

It baffles me how this happens time and time again in companies as they grow (albeit rarely with this level of human life consequence), and nobody ever seems to learn from it.

The companies are smart enough to learn from it. The problem is that in a late-stage capitalist market, companies have already grown so large that the easiest way to continue to grow profits is to cut costs as much as possible.

It’s pretty obvious that in many cases, this incentive is entirely opposed to human health and flourishing. Sure, you can cut costs in consumer electronics like TVs without harming anyone. (Assuming regulations that enforce a baseline quality in electrical components.) You can’t do that in aviation or health care.

Another aspect is that lower costs don’t make it back to consumers in many industries with little competition. A more “financially efficient” Boeing means more money for shareholders, not cheaper airplanes.

A counterpoint is that disasters should provide an economic incentive to the company to fix problems that cause disasters. As you point out, this simply isn’t happening. There was apparently not enough market incentive after the B737max crashes to fix their quality control problems. That means it’s cheaper for Boeing to crash its planes than to have really strong quality control. Obviously, the capitalist incentives in this system are no longer working for society.

These late stage, massive companies are not about making good products. They are legally about returning value to shareholders. The people in charge are therefore all about optimizing the company finances.

The only way to counteract this frequently terrible incentive is by us people (the government) creating the incentives that work for society. That could mean huge, costly fines in these situations such that the only way to get money for shareholders is to make quality products, since what should be a market incentive has gotten so messed up.

Re: What Boeing did to all the guys who remember how to build a plane

#35

Earlier quoted context omitted.

Stock price gains. Fire all the longest-tenured, highest-salaried employees. Now you have a company that appears to look similar but with millions of dollars fewer per year in headcount expenses. Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out.

>Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out. Why does the stock market reward idiot shit like this? I've seen the same whit a a large US semiconductor company. In the 2008 crunch, the fired the most tenured employees and offshored the work abroad. Granted, the company didn't fail, their stock went up and now it's 5-7x that…

Because the market is barely better than a ponzi scheme.

There's ___just___ enough laws around it to keep people somewhat okay with it.

Re: What Boeing did to all the guys who remember how to build a plane

#36

Earlier quoted context omitted.

Stock price gains. Fire all the longest-tenured, highest-salaried employees. Now you have a company that appears to look similar but with millions of dollars fewer per year in headcount expenses. Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out.

>Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out. Why does the stock market reward idiot shit like this? I've seen the same whit a a large US semiconductor company. In the 2008 crunch, the fired the most tenured employees and offshored the work abroad. Granted, the company didn't fail, their stock went up and now it's 5-7x that…

I blame index funds. Pump the % gain, index funds buy it up because it looks like a better ROI. Abuse that by doing short term shit and ride the wave of self fulfilling prophecy by the index funds buying into it (amplifying noise into a signal) and leave retail/workers holding the bags.

I get that statistically DIY'ing your portfolio will almost always lead to worse returns but I really do wish I could exclude certain stocks from my index funds.

Re: What Boeing did to all the guys who remember how to build a plane

#37
post #5

> Swampy believed relying on mechanics to self-inspect their work was not only insane but illegal This sounds like the changes that have taken place in the software industry in the past 10-20 years. Engineers are meant to do much more than engineering, including testing their own software, managing project timelines, etc., however with software nobody dies, you just get crappy software that constantly breaks and need…

The difference is whether organizations are willing--or forced--to invest in it.

That's not automatically a wrong though, since different objects or processes merit different levels of quality.

Re: What Boeing did to all the guys who remember how to build a plane

#38

Earlier quoted context omitted.

The intention wasn't to destroy institutional knowledge. The intention was to cut costs in the short term, largely through outsourcing and turnover. Why pay a senior engineer a huge salary when you could replace them with a consultant in their twenties? They just didn't think or care about the consequences.

They adopted a philosophy of management that explicitly assigned no value to institutional knowledge, and thus eliminated anyone who had it as they were not considered worth their salary. From the article: > Boeing had come under the spell of a seductive new theory of “knowledge” that essentially reduced the whole concept to a combination of intellectual property, trade secrets, and data, discarding “thought” and “un…

This is true, they also cut costs by 'finding' less defects in QA, deferring them to production deployment several quarters out.

Re: What Boeing did to all the guys who remember how to build a plane

#39

Earlier quoted context omitted.

Stock price gains. Fire all the longest-tenured, highest-salaried employees. Now you have a company that appears to look similar but with millions of dollars fewer per year in headcount expenses. Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out.

>Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out. Why does the stock market reward idiot shit like this? I've seen the same whit a a large US semiconductor company. In the 2008 crunch, the fired the most tenured employees and offshored the work abroad. Granted, the company didn't fail, their stock went up and now it's 5-7x that…

Because the MBAs and financiers have taken everything over and are working their way through our government now.

Re: What Boeing did to all the guys who remember how to build a plane

#40

Earlier quoted context omitted.

Stock price gains. Fire all the longest-tenured, highest-salaried employees. Now you have a company that appears to look similar but with millions of dollars fewer per year in headcount expenses. Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out.

>Boeing's stock price went up 10x in the time frame covered by the article. The people responsible for gutting the company have cashed out. Why does the stock market reward idiot shit like this? I've seen the same whit a a large US semiconductor company. In the 2008 crunch, the fired the most tenured employees and offshored the work abroad. Granted, the company didn't fail, their stock went up and now it's 5-7x that…

Because if you look at it by the numbers, expenses went down whilst output remained. If you’re an investor that investigates annual reports on finances, this would pique your interest. There is no way to price the talent and knowledge of your workforce until after they have left.
Post reply on HN