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How do you get APILayer to stop billing you?

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Re: How do you get APILayer to stop billing you?

#31

Post by tentacleuno »

mtmail wrote: post #23
tentacleuno wrote: post #17

Earlier quoted context omitted.

Yikes, that Trustpilot is absolutely dreadful. According to one, they completely ignored him, while he was asking for the service to be cancelled for 3 months... then they say they don't offer refunds. Over here, that would be something for the Ombudsman to investigate. Straight up malpractice. The kicker is that they don't appear to even reply to the reviews.

They're aware of the reviews, I mean they replied to some of them.

They replied to some of them, but the majority of them seem to have been ignored. Furthermore, if they do reply, it more often than not seems to be combative / hostile to the reviewer. See exhibit A.

> Our data sources are extremely reliable and we haven't received any information about wrong data from customers who actually use the product.

The insinuation here is that the reviewer doesn't use the product.

Re: How do you get APILayer to stop billing you?

#32

Post by capableweb »

kevincox wrote: post #27
capableweb wrote: post #25

Earlier quoted context omitted.

Ok, so what's the issue exactly? The person is no longer using the service, so won't matter if you retry one time one day then cancel VS retrying for weeks, their usage wouldn't impact you, and eventually the account will be deactivated/suspended?

Maybe payment processors will charge significant fees for declined transactions and it may hurt your reputation with them, possibly resulting in overall fee increases or outright being kicked off of the platform.

But again, that issue appears no matter what reason the card didn't work, it's not exclusive to someone who themselves "paused" the card and the business continued to try to charge them.

Re: How do you get APILayer to stop billing you?

#33

Post by RamblingCTO »

ceejayoz wrote: post #29
mtmail wrote: post #12

Earlier quoted context omitted.

Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?

Is gracefully handling a payment decline too much work? People do this because of "real bad SaaS behavior" in the past.

> Is gracefully handling a payment decline too much work?

It's not only that. If enough people do it and you pass a threshold you might get kicked out of stripe etc. So is it too much to ask to differentiate between good and bad businesses?

Re: How do you get APILayer to stop billing you?

#34

Post by karaterobot »

mtmail wrote: post #12
stavros wrote: post #5

In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.

Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?

Given that there are no laws against using credit cards this way, is bad customer behavior just defined as customers not doing what you want them to do? I would suggest that you should account for real customer behavior rather than just characterizing it as malicious, which does not seem like any kind of solution.

Re: How do you get APILayer to stop billing you?

#35

Post by Seklfreak »

kevincox wrote: post #28
Seklfreak wrote: post #16

Earlier quoted context omitted.

It does work in the U.S., legal agreement or not, I think debt collection is far less successful in the U.S. so most companies will just cancel the subscription for you. On the other hand in the EU it's much easier to cancel subscriptions thanks to legal requirements on cancelation methods…

> so most companies will just cancel the subscription for you. This isn't "it working" really. It is just that for most companies it is not worth chasing down the debt that is rightfully owed to them.

Fair point, but it works great for the consumer

Re: How do you get APILayer to stop billing you?

#36

Post by ceejayoz »

RamblingCTO wrote: post #33
ceejayoz wrote: post #29

Earlier quoted context omitted.

Is gracefully handling a payment decline too much work? People do this because of "real bad SaaS behavior" in the past.

> Is gracefully handling a payment decline too much work? It's not only that. If enough people do it and you pass a threshold you might get kicked out of stripe etc. So is it too much to ask to differentiate between good and bad businesses?

> If enough people do it and you pass a threshold you might get kicked out of stripe etc.

Stripe should be entirely capable of differentiating between first-time declines (which might be someone testing cards) and a previously good card used for recurring charges that's out of funds or no longer active.

If your declines are well outside the industry norm because of the scenario we're talking about, I'd consider it a sign your unsubscribe process is too onerous or broken.

> So is it too much to ask to differentiate between good and bad businesses?

How am I going to know in advance if you're gonna put me through the ringer to cancel?

It's a safety measure.

Re: How do you get APILayer to stop billing you?

#37

Post by bonton89 »

vizzah wrote: post #3

thankfully, my credit card just expired when I no longer needed the service. Try who was then chasing me to resume paying.

Some credit card companies seem to offer a "service" where they send updated information to recurring charging merchants when you get a new card. I haven't encountered this as an issue myself but I was reading about it as something to watch out for the other day.

Re: How do you get APILayer to stop billing you?

#40

Post by RamblingCTO »

ceejayoz wrote: post #36
RamblingCTO wrote: post #33

Earlier quoted context omitted.

> Is gracefully handling a payment decline too much work? It's not only that. If enough people do it and you pass a threshold you might get kicked out of stripe etc. So is it too much to ask to differentiate between good and bad businesses?

> If enough people do it and you pass a threshold you might get kicked out of stripe etc. Stripe should be entirely capable of differentiating between first-time declines (which might be someone testing cards) and a previously good card used for recurring charges that's out of funds or no longer active. If your declines are well outside the industry norm because of the scenario we're talking about, I'd consider it a…

I understand your view and I'm very sorry what this world has come to in this regard. Doing business together is something I really value. So I can't blame you.
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