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Beware of Cramming on Your Cellphone Bill

nytimes.com

31–37 of 37 posts

Re: Beware of Cramming on Your Cellphone Bill

#31
post #16

This is one of the reasons I stayed on a PAYG plan for as long as humanly possible. My burning resentment for my monthly plan has not yet subsided. Amongst the irritation: it costs me to receive text messages. Right now I have an unlimited text plan, but it's a waste of money, since I have Google Voice and text using it. But I also receive spam texts to my main cellphone number- so if I cancelled my text plan I would…

I believe that the carriers should be forced to a "sender pays" model for SMS or be required to give people the ability to opt out of them.

Re: Beware of Cramming on Your Cellphone Bill

#33
post #2

Thank you FluidDjango for posting this. You just saved me money. After reading this article, I realized this just happened to me. I ignored the messages (From "Brain Cool IQ"), thinking that they were spam. Didn't bother reading them. Thankfully I had not yet deleted them. The first message, on Mar 8, advertised the service. Then, on Mar 22, I received three messages in a row. The first advertising the service, the s…

I received the three messages while I was reading the linked article! My messages came from "MobibroIQ". I did not respond.

I logged in to AT&T and launched a chat with Technical Support. I indicated in my description that I wanted to place a purchase block for 3rd party services billed to SMS. The entire exchange took about 10 minutes. I received an email for each line on my account indicating the purchase block had been activated and that a PIN code would be required for charges to apply. AT&T reported that the change could take up to 90 minutes to take effect. As I am typing this, I received a message from this "MobibroIQ" stating, "This msg confirms that u have discontinued and will no longer receive messages or charges for this service..."

Again, I did not reply "STOP."

I hope this solution is as painless and simple for you as it was for me.

EDIT: Follow up message from AT&T "To confirm, purchase blockers have been added to all lines and also checked your line #### & cancelled a subscript.charge for $9.99, will see credit next bill"

Re: Beware of Cramming on Your Cellphone Bill

#35
This happened to my father. Not from this company, but from others.

We didn't catch it for months. T-Mobile was kind enough to remove charges for a few months back, but said they couldn't remove anything beyond that. Which I felt was understandable.

What I didn't like was that the only way to block future versions of these was to block messaging entirely for that line, and to that (without blocking the other lines) was to pay for a service that let me set fine-grained restrictions on the lines.

See, it's my dad's line, and he's not tech-savvy, so he thought that ignoring them was the best way to go. I don't blame him, as that's the way it should be. Nobody should be able to add charges to your line without express permission.

That should include calling numbers that have a toll charge, too. It should actually ask you when you call the number if you're willing to pay the charge. Likewise for SMS messages. If not, the call/SMS won't go through.

Why this has managed to be this way for so long is beyond me. It only serves to promote fraud.

Re: Beware of Cramming on Your Cellphone Bill

#37
post #26
post #4

It is unbelievable that this is not illegal.

I agree completely. In Sweden "everybody" knows the practice of negative option marketing (or billing) is illegal, and it surprises me after a few minutes of googling that that doesn't seem to be the case in most of US and Canada.

believe its true in canada as well..... automatically signing anyone up for something they didnt agree to is generally outright fraud............
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