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Etsy accused of 'destroying' sellers by withholding money

bbc.co.uk

31–40 of 44 posts

Re: Etsy accused of 'destroying' sellers by withholding money

#31

This is the problem with all these middlemen platforms. If you base your business around them you are at their mercy.

Indeed. I view the risk as being unacceptable. If I had the choice of having to use these services or not go into business, I'd certainly opt for not going into business.

Other people's risk tolerances are different, of course, but I really hope everyone that does business with these companies understands that they are taking risk in doing so.

Re: Etsy accused of 'destroying' sellers by withholding money

#32

This is the problem with all these middlemen platforms. If you base your business around them you are at their mercy.

Unless you're doing strictly cash transactions or bartering, there's always a middle-man of some kind who can create friction at will.

https://www.forbes.com/sites/dariosabaghi/2023/07/27/masterc...

Re: Etsy accused of 'destroying' sellers by withholding money

#33

Would Shopify custom shopfronts be the alternative to using Etsy ? Will custom shopfronts be searchable via Google or Pinterest - how do they submit them for indexing ?

Maybe something like https://artisans.coop will be able to take off.

Re: Etsy accused of 'destroying' sellers by withholding money

#34

And what does that last sentence mean? "The BBC understands that a representative of Etsy has met with UK government officials."

It almost certainly means that (some part of) the government delivered a polite but mildly menacing "what the fuck?" message and Etsy sent somebody with a suitably fancy sounding title over to reassure them.

Re: Etsy accused of 'destroying' sellers by withholding money

#35
post #30

Earlier quoted context omitted.

It's an entity with significant power over your life, which is the meaningful factor.

Yes but the reason to have rules surrounding this is because the government can lock you up and in some cases end your life. If Etsy steals actually steals money from you sue them into oblivion but not disbursing money until the check clears is not some evil thing. The fact that they're willing to take the risk for sellers with good reputation is a kindness not a given. If you're more sure than Etsy is about not gett…

"If your revenue stream is unfairly disrupted, just sue the major corporation with your backup pile of cash, switch over to your backup line of credit, and if all else fails, ask daddy for a small loan of a million bucks to see you through!"

Re: Etsy accused of 'destroying' sellers by withholding money

#36

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

Use "blackbox" to avoid any responsibility. This is how c-level executives have layers and layers of people to do the dirty work to not get prosecuted. Now replace 'layers of people' with software/ai/machine learning, etc. This is how financial institutions are debanking people in the name of de-risking (read how politicians and small businesses are being debanked in UK--maybe, banks should debank techocrats) This is how the West will delegate their authoritarian ways to third parties (private entities: banks, utilities, fintech, search providers, mail providers, ring central), while at the same time blaming the third world dictatorships for not upholding western-values such as freedom, democracy, etc.

Re: Etsy accused of 'destroying' sellers by withholding money

#37
post #30

Earlier quoted context omitted.

Yes but the reason to have rules surrounding this is because the government can lock you up and in some cases end your life. If Etsy steals actually steals money from you sue them into oblivion but not disbursing money until the check clears is not some evil thing. The fact that they're willing to take the risk for sellers with good reputation is a kindness not a given. If you're more sure than Etsy is about not gett…

"If your revenue stream is unfairly disrupted, just sue the major corporation with your backup pile of cash, switch over to your backup line of credit, and if all else fails, ask daddy for a small loan of a million bucks to see you through!"

Maybe a mutual aid and insurance organization for Etsy / other online marketplace? In which members pay in a little bit to a legal fund which is used to correct payment problems

Re: Etsy accused of 'destroying' sellers by withholding money

#38
My fiancee has a handmade women's and children's cloth business here in Germany where I help out with IT, software, customer support and back office. We are affected by this as Etsy is currently holding about 4000 of our Euros. I am glad we are not totally dependent on Etsy (and on this business) because otherwise it might well wreck us financially.

I would say that our account is a good citizen. We have been on Etsy for two years fullfilling over 1200 orders and garnering a 5 star ratings from hundreds of reviews. In all the time we operated we had a single, unjustified case against us that was quickly withdrawn by the counterparty. Not a single Etsy order was lost during shipping, and we have managed to maintain a positive account balance without any issues related to fees or refunds. Our return rate is also below the industry average for our niche.

Now, we are not perfect. Often we run over the promised delivery date by a few days simply because we get swamped with orders. We also don't ship single items with tracking. Rather we send it as a German Post "Big Letter" which is quite reliable and has the benefit that people can receive it in their mailboxes and don't have to sign for it. This works quite well and is "the way" that we handmade / second hand people usually send around stuff.

This lack of tracking is, I think, the crux of this whole matter. Etsy really wants sellers to add tracking and it states in the "reserve" that you can get your money at once if you just add valid tracking.

To me this leaves a bad taste. I really resent being "nudged" by platforms like this especially if there isn't even a problem. The fact that they can simply change the rules out from under you is also disconcerting. The first time we noticed that this was even happening was when they already had withheld 2000€ (1). The worst thing about it is that we raised a support request for this, for which you have to jump through really stupid hoops, and have not even heard back from them in weeks. Not even a boilerplate response. This is really a scary prospect, to have your income be at the mercy of literally a faceless entity that'll happily take your fees but CBA to connect you with a real person when you run into trouble.

I also want to mention that I think a "reserve" is generally reasonable. But it's not really reasonable to hold 75% over 45 days. I think if it was 25% for 15 days from shipping then, generally, seller would be able to handle it financially.

(1) I am necessarily not blaming Etsy here, we are all just very busy and I just expect for this stuff to keep working like it did.

Re: Etsy accused of 'destroying' sellers by withholding money

#39
post #13

Earlier quoted context omitted.

What fraud? The dictionary says: "wrongful or criminal deception intended to result in financial or personal gain." Accusing people of fraud for personal gain seems like fraud to me. If it is beneficial for you to not disclose how the fraud works it seems we are talking about both deception and a false accusation - for personal gain? aka fraud?

Wow you guys! Some of you say that Etsy won't give any reason, and here you say that Etsy is accusing people of fraud!!! You can't have it both ways! It seems to me like Etsy's silence is the opposite of an accusation, and whatever investigation they're doing, they don't want these sellers to flip out any more than necessary! Also, these sound like reasons to me: > Etsy's payment policy states the reasons for putting…

Etsy can pay 5% interest rate when they hold funds. As simple as that, which these companies don't want to do.

Companies and banks use the same nonsensical reason every time: 'whatever investigation they're doing, they don't want these sellers to flip out any more than necessary!' I don't give any benefit of doubt to any company or bank, unless they are audited by a third party not influenced by these companies.

Re: Etsy accused of 'destroying' sellers by withholding money

#40
post #30

Earlier quoted context omitted.

Yes but the reason to have rules surrounding this is because the government can lock you up and in some cases end your life. If Etsy steals actually steals money from you sue them into oblivion but not disbursing money until the check clears is not some evil thing. The fact that they're willing to take the risk for sellers with good reputation is a kindness not a given. If you're more sure than Etsy is about not gett…

"If your revenue stream is unfairly disrupted, just sue the major corporation with your backup pile of cash, switch over to your backup line of credit, and if all else fails, ask daddy for a small loan of a million bucks to see you through!"

If Etsy just up and decided to not pay you at all period what are you gonna do? Wallow in self pity? File a complaint to the BBB? No you're gonna take them to small claims or big claims court depending on the amount.

If Etsy goes from fronting you the cash and charging you back chargebacks to waiting until the transaction settles because they consider you risky then that's not stealing; and while it sucks they could decide to do it because fuck you or they could start doing to everyone. If you need the cash immediately you tap a line of credit for the first 45 days and then run your business on like normal.

I get that Etsy is makes running a business feel a little too easy so long as you always live on the happy path but dealing with clients/partners not paying on the timeframe sucks but is a totally normal think you have to prepare for.

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