31–40 of 108 posts
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> Apple famously doesn't do any of this with your iPhone Maybe that's why 50% of iPhone users still don't know that they can use long press on they keyboard (or space bar) to gain cursor control - and this is just one example.
iPhone user since switching from a Droid X. You just taught me something that I have been dying for… thank you and way to make your point.
If someone wanted to offer something new in the product tour space, make a fully frontend-only tour that has the convenience of the cloud-stored ones. (Aka be able to click on HTML elements to attach steps).
I think this would be a nice product nieche for the companies who don't want their product to phone up a random third party API for a product tour.
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I think they are good when you can both skip them and do them later. Usually you can skip them but rarely can I find a way to restart it once I’ve decided I want to commit the energy to learn the app.
Step 1: open free tier or trial account with new app I want to take a look at Step 2: open app, see your stupid tour, close it Step 3: click around, realize this might be what I’m looking for but more complex than I realized Step 4: look for that maybe-not-so-stupid tour again, realize there’s no way to restart it It’s not all that different than opening up a piece of assembly-needed furniture that arrives in the mai…
No no no no no. Design your product to be understandable at first pass. Apple famously doesn't do any of this with your iPhone, while Sony forces you to do it on every new device. Let the onboarding be a forcing function for usability. This isn't a crutch, it's something worse and damaging.
implies never deliver any product complex enough that a design cannot be made that is understandable at first pass.
Is it just me that closes these as fast as possibly whilst grumbling about how annoying they are?
There isn't a fine line between helpful and hostile, there's a big honking obvious one with flashing lights and sirens on it.
Personally from over a few products have built, even the best designed product tours get dismissed 90% of the time in SMB & consumer products.
No no no no no. Design your product to be understandable at first pass. Apple famously doesn't do any of this with your iPhone, while Sony forces you to do it on every new device. Let the onboarding be a forcing function for usability. This isn't a crutch, it's something worse and damaging.
> Apple famously doesn't do any of this with your iPhone You're arguing in favor of a product tour. iOS usability is garbage. There are no affordances. Nothing is discoverable. There are a million inputs (mostly gestures) that no one ever finds out about unless someone tells them or they Google it, and they're not consistent across apps, even first-party apps. Sometimes "swipe the row left" means "remove," sometimes…
No no no no no. Design your product to be understandable at first pass. Apple famously doesn't do any of this with your iPhone, while Sony forces you to do it on every new device. Let the onboarding be a forcing function for usability. This isn't a crutch, it's something worse and damaging.