Hmm, for a customer of a cloud provider, this sort of thing will be very hard to defend against. Maybe if the customer service system had had two-factor security, this might have been avoided (i.e., customer service can access your account only if you read them your hardware token's code). Requiring SSL/SSH client certificates even for intranet accesses might have deterred this attack. I hope other cloud providers ta…
> customer service can access your account only if you read them your hardware token's code At the very least, I'd hope Linode implements two-factor authentication for their own logins. A customer-provided OTP would be great but you'd need a customer service reset tool for that when people forget, which would put you back where you started...
There will always be ways to human-engineer your way into any single host. Having a hosting provider just increases the attack surface a little.