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Tell HN: Instagram's API has broken, support tickets ignored, status page green

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Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#31

Meta (Facebook/Instagram) must have not taken the Twitter route during their mass layoffs. You cut non-essential folks firstly and critical operational personnel lastly.

Nice snark, but layoffs in Nov were primarily business, most recent round doesn’t actually start in tech until April.

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#33
> Many companies and tools are built on and rely on this API for their product & daily operations.

Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day.

The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica stuff, but that was just an excuse) a bunch of people got burned.

My company did too but we always kept ourselves in a place where if it vanished we'd be - at worst - inconvenienced.

This approach came because early on I was burned by Twitter changes that were more impactful.

Most recent Twitter changes prove that even paying for access provides no guarantees.

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#34

Instagram’s API tokens constantly expire for me regardless of whether they’re supposed to be “long-lived” or not. They last like 90 days which is super annoying.

You need to keep using the tokens for them to remain valid. Have a daily job that fetches the users basic profile info like /accounts/me to keep them valid

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#35
post #33

> Many companies and tools are built on and rely on this API for their product & daily operations. Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day. The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica…

this is easy to say as a comment on HN but unavoidable to a large degree for businesses in the marketing and social media space.

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#36
post #35
post #33

> Many companies and tools are built on and rely on this API for their product & daily operations. Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day. The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica…

this is easy to say as a comment on HN but unavoidable to a large degree for businesses in the marketing and social media space.

Part of these types of businesses is accepting that risk then, and knowing that despite doing everything right, your business may be unceremoniously shut down because of some PM’s whim. I wouldn’t want to be in that kind of position, but I guess more power to those that do.

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#37
post #35
post #33

> Many companies and tools are built on and rely on this API for their product & daily operations. Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day. The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica…

this is easy to say as a comment on HN but unavoidable to a large degree for businesses in the marketing and social media space.

Well these are riskier businesses to start for this reason.

I did cage it by saying make sure your whole company doesn't collapse if one API gets shut down.

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#38

Meta (Facebook/Instagram) must have not taken the Twitter route during their mass layoffs. You cut non-essential folks firstly and critical operational personnel lastly.

You are right the Twitter API is so usable right now..

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#39
post #35
post #33

> Many companies and tools are built on and rely on this API for their product & daily operations. Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day. The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica…

this is easy to say as a comment on HN but unavoidable to a large degree for businesses in the marketing and social media space.

Yeah, I don’t think it’s right to say “never try.” It’s more, “never lose sight at how brittle your business is. The other company owes you nothing if it’s not written in a contract. You aren’t a victim when it breaks your business.”

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#40
post #35
post #33

> Many companies and tools are built on and rely on this API for their product & daily operations. Hopefully not their entire product. The first rule is don't build your company on the back of another, but I think the most important part is that if you do use another company, make sure you're fine if they disappear one day. The last time Facebook made major changes (ostensibly as a response to the Cambridge Analytica…

this is easy to say as a comment on HN but unavoidable to a large degree for businesses in the marketing and social media space.

That is a risk of doing business. If they don't anticipate this kind of thing and build contingencies around it, they are simply bad at business.

"Free market for thee, but not for me" is not a strong argument in any context.

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