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Square to no longer return processing fees when buyers are issued a refund

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Re: Square to no longer return processing fees when buyers are issued a refund

#31
post #8

Does anyone know if the "real big" merchants like Walmart have to pay the fee? I assume they're so large they can sit on the processors and squeeze them (I know Costco does, they pay 0% fees in-store because Visa is so hungry to be their processor).

In general, the more volume a merchant has, the larger their discount. But it's usually negotiated with the processors/issuers.

Re: Square to no longer return processing fees when buyers are issued a refund

#32
I guess the days when refunds were frictionless so that consumers could purchase with confidence are gone? Refunds have always been a cost of doing business - it just seems the processors / card companies want to change the rules and have their cake and eat it now that cash is mostly dead.

Re: Square to no longer return processing fees when buyers are issued a refund

#34
post #12

Earlier quoted context omitted.

By that logic they should charge by request volume, not by percentage of amount. As a matter of fact, there is no logic in pricing. Sellers will charge what they can get away with, buyers will pay what they can afford. And of course, it is always negotiable.

> And of course, it is always negotiable. Sweet. How do I negotiate with Amazon again? In reality, negotiation is a relic of a long gone era and flea markets. Buyer agency in general has mostly disappeared in modern transactions.

"negotiation is a relic of a long gone era and flea markets"

So how did you determine salary last time you were hired?

(I last negotiated a price in a retail store about 10 years ago - if you call that a long gone era then I feel rather old).

Re: Square to no longer return processing fees when buyers are issued a refund

#35
post #12

Earlier quoted context omitted.

By that logic they should charge by request volume, not by percentage of amount. As a matter of fact, there is no logic in pricing. Sellers will charge what they can get away with, buyers will pay what they can afford. And of course, it is always negotiable.

> And of course, it is always negotiable. Sweet. How do I negotiate with Amazon again? In reality, negotiation is a relic of a long gone era and flea markets. Buyer agency in general has mostly disappeared in modern transactions.

> How do I negotiate with Amazon again?

As a seller? You set up your own website and don’t use Amazon. There are literally thousands of mom and pop sellers that use Shopify and advertise on Facebook and Instagram

Re: Square to no longer return processing fees when buyers are issued a refund

#36

Earlier quoted context omitted.

I fail to see why there’s a penalty for a refund. A chargeback would be one thing, but a refund is a totally normal business process

A refund _is_ a chargeback – the only difference is who initiates it. Technically, any time funds are moved onto a card, it's called a chargeback. This is how one would load a gift card, for instance. When it comes to credit card merchants, a chargeback always dings a transaction fee, and the merchant may additionally tack on a chargeback fee. So a full refund process will incur two transaction fees, plus possibly a…

I wouldn't say that a refund is a chargeback in terms of the common vernacular.

Re: Square to no longer return processing fees when buyers are issued a refund

#37
post #12

Earlier quoted context omitted.

By that logic they should charge by request volume, not by percentage of amount. As a matter of fact, there is no logic in pricing. Sellers will charge what they can get away with, buyers will pay what they can afford. And of course, it is always negotiable.

> And of course, it is always negotiable. Sweet. How do I negotiate with Amazon again? In reality, negotiation is a relic of a long gone era and flea markets. Buyer agency in general has mostly disappeared in modern transactions.

This isn't true in payments. There are many reseller orgs, indie processors, etc. that are happy to negotiate heavily based on volume etc.

Source: I was director of digital marketing for a payments company a few years ago.

Re: Square to no longer return processing fees when buyers are issued a refund

#38
post #9

Earlier quoted context omitted.

> If you drive to work on a toll road and then drive back home along the same toll road, you still have to pay the tolls even though you wound up in the same place at the end. Funny you should use that example. On toll roads you get charged in both directions, but I've never seen a toll bridge that had tolls in both directions. Usually the argument is that you really can't go any other way so the toll in one directio…

I've never seen a toll bridge that doesn't have tolls in both directions. I didn't even know that charging in only one direction was a thing. You live and you learn.

Interesting! It may be a geographical thing. Clearly they don't want you to be able to do a free "circular commute" so for instance, in the Bay Area, all bridges charge toward San Francisco, and are free in the opposite direction. So there's no way to do a circular commute that wouldn't add 100+ miles by circumnavigating the Bay every day. But it seems like it "should" be simple enough (Dangerous words!) to coordinate say, "all bridges over a river in the metro area charge eastbound."

It seems kind of a waste from my perspective to have to do the traffic bottleneck in two directions.

Re: Square to no longer return processing fees when buyers are issued a refund

#39

Earlier quoted context omitted.

I fail to see why there’s a penalty for a refund. A chargeback would be one thing, but a refund is a totally normal business process

Apparently merchants can avoid it with store credit: > Additionally, we offer a number of resources and tools to assist sellers in accommodating this change. Our Return Policy Guide & Templates provide sellers with guidance on how to create a return policy that best suits their business, while Square’s free eGift Cards can serve as an option for providing store credit to buyers with no additional processing fees . Me…

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