Maybe I am just an old fuddy duddy conservative, but this struck me from the post:
“In the grand scheme of things, one week isn’t that long. But to us, it felt like forever. We are constantly iterating and release multiple changes every day”.
I assume they mean multiple production releases? Is this because the product lacks maturity or stability, or is it just your culture?
I am asking because I am trying to imagine the impact of this on existing customers. It sounds like an awful lot of churn.
This obviously happens a lot in the “you are the product” space like Facebook, Google, etc. But this looks to be a data analytics product with paid tiers. Curious what tooling and processes you have to support this, and how you keep customers happy with this model.