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Zappos.com customer database compromised

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Re: Zappos.com customer database compromised

#31

Zappos developer here. I'll answer any questions that I legally can or help get customer problems passed onto people that can help.

As a developer who fears these kinds of attacks on my own sites, is there anything you are able/allowed to reveal regarding how the attack happened, how it was discovered, and/or how it could be prevented?

Re: Zappos.com customer database compromised

#33

Zappos developer here. I'll answer any questions that I legally can or help get customer problems passed onto people that can help.

As a developer who fears these kinds of attacks on my own sites, is there anything you are able/allowed to reveal regarding how the attack happened, how it was discovered, and/or how it could be prevented?

Not at this time. Sorry.

Re: Zappos.com customer database compromised

#34
post #30

LastPass FTW! The attacker will reverse my password just to find a bunch of unusable bits :). What would be even cooler is an API on top of LastPass that sites like Zappos could hook into to force a behind-the-scenes change of passwords, similar to revoking a compromised certificate. Essentially, since there is some lead time after the breach is discovered and before the attacker manages to crack the long, random pas…

> What would be even cooler is an API on top of LastPass that sites like Zappos could hook into to force a behind-the-scenes change of passwords How would Lastpass protect against an attacker masquerading as the third party website? (Especially considering this feature would be used when a website finds itself compromised.)

Maybe an API is an overkill in this case. Instead, a simple web service with a twist: Zappos has a private key and LastPass has the corresponding public key. Now, if Zappos.com is compromised and the breached is discovered and fixed, their CEO/CTO/head security guy grabs the private key and authenticates to LastPass, telling them that he is in fact who he says he is, and finally triggers the massive automatic password reset. Obviously, this will not work if the private key is compromised, but then again, our whole web security paradigm is "trust that the website owner knows what s/he is doing", so this is already a step up.

Or, as I mentioned, let's do away with passwords. Anyone can have your public key so long as your private key stays private.

Re: Zappos.com customer database compromised

#35

LastPass FTW! The attacker will reverse my password just to find a bunch of unusable bits :). What would be even cooler is an API on top of LastPass that sites like Zappos could hook into to force a behind-the-scenes change of passwords, similar to revoking a compromised certificate. Essentially, since there is some lead time after the breach is discovered and before the attacker manages to crack the long, random pas…

[deleted]

Re: Zappos.com customer database compromised

#37

Earlier quoted context omitted.

Why was international traffic disabled?

Just a precaution while we asses and deal with this. Zappos doesn't ship internationally so we hope this isn't affecting many customers. But to those that are, we apologize. As soon as we can we'll re-enable traffic from outside the US.

I for one would love Zappos to ship internationally, and your owners at Amazon already do. I know you can't comment, but please do what you can to push for selling to the other 6.7 billion of us.

Re: Zappos.com customer database compromised

#38
My thanks to Zappos for that email. It was enough for me to give my wife necessary suggestions to secure her associated accounts without alarming her.

It is probably worthwhile in these situations to provide basic implication info for laymen, i.e. implications of "your cryptographically scrambled password."

Re: Zappos.com customer database compromised

#39

LastPass FTW! The attacker will reverse my password just to find a bunch of unusable bits :). What would be even cooler is an API on top of LastPass that sites like Zappos could hook into to force a behind-the-scenes change of passwords, similar to revoking a compromised certificate. Essentially, since there is some lead time after the breach is discovered and before the attacker manages to crack the long, random pas…

Except when LastPass was compromised last year...
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