Airbnb removed my negative review • Hacker News Board

Re: Airbnb removed my negative review

#31

Post by xeromal » Mon, Jan 02, 2023, 4:46 PM UTC

danuker wrote: post #20

elmerfud wrote: post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

[flagged]

bro, I have family from the southeast US who write sentences that don't look like english. lol. Chill. The US is a big place with people who have varying degrees of DGAF when it comes to spelling/grammar.

Re: Airbnb removed my negative review

#32

Post by post-it » Mon, Jan 02, 2023, 4:46 PM UTC

danuker wrote: post #20

elmerfud wrote: post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

[flagged]

English is not the official language of the US. :^)

Re: Airbnb removed my negative review

#33

Post by medellin » Mon, Jan 02, 2023, 4:46 PM UTC

danuker wrote: post #20

elmerfud wrote: post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

[flagged]

If you judge people based off of grammar online then the US just lost 99% of its population.

Re: Airbnb removed my negative review

#34

Post by sam_lowry_ » Mon, Jan 02, 2023, 4:46 PM UTC

Heh... I recently made a Booking.com review that started with...

"Reviews were stunning, the location was great, the price was reasonable".

Then, I went on explaining that I landed in front of a closed door, the host was not reachable, Booking.com support was not helpful, so I just drove on through the night and over mountains until I reached home 11 hours later.

After I made the review, Booking.com only kept the first sentence.

Since then, I try ordering directly from hosts or hotel chains.

Re: Airbnb removed my negative review

#35

Post by inanutshellus » Mon, Jan 02, 2023, 4:47 PM UTC

klntsky wrote: post #14

raydiatian wrote: post #6

I had the same experience with VRBO. My "hosts" decided to come home at midnight and fuck loudly in the room next to me while I was trying to sleep, so I left. VRBO first told me I couldn't get my money back, but that I could leave a negative review if I was unsatisfied. The host denied everything, even though it was pretty obviously coming from inside the house, I even had to walk right past the window where they we…

Did they do it in the property you rented? If not, what's your problem exactly?

VRBO's shtick -- unlike airbnb -- is that you're not sharing with anyone. Not even the owner. It's their differentiator.

Re: Airbnb removed my negative review

#36

Post by Dan_- » Mon, Jan 02, 2023, 4:47 PM UTC

bjarneh wrote: post #16

raincom wrote: post #2

Any platform that extracts money from X has the incentive to get rid of any negative reviews about X. Reviewers are not the revenue source. That's why AirBnB, Yelp, Glassdoor, etc will get rid of bad reviews for the right price. Read all bad stuff about AirBnB on reddit, you see where airbnb is heading. People should stop using that platform, whenever you find an alternative.

Are there any real alternatives? In my opinion reviews on booking.com seem even stranger...

VRBO?

Re: Airbnb removed my negative review

#37

Post by [deleted] » Mon, Jan 02, 2023, 4:47 PM UTC

bjarneh wrote: post #16

raincom wrote: post #2

Any platform that extracts money from X has the incentive to get rid of any negative reviews about X. Reviewers are not the revenue source. That's why AirBnB, Yelp, Glassdoor, etc will get rid of bad reviews for the right price. Read all bad stuff about AirBnB on reddit, you see where airbnb is heading. People should stop using that platform, whenever you find an alternative.

Are there any real alternatives? In my opinion reviews on booking.com seem even stranger...

[deleted]

Re: Airbnb removed my negative review

#38

Post by John23832 » Mon, Jan 02, 2023, 4:48 PM UTC

danuker wrote: post #20

elmerfud wrote: post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

[flagged]

Oh please. Move on. The internet is full of bad grammar by native speakers. It's the nature of speech. Who speaks the Queen's English?

Re: Airbnb removed my negative review

#39

Post by jefftk » Mon, Jan 02, 2023, 4:48 PM UTC

_xnmw wrote: post #11

Yup, and their AirCover “insurance” is useless. I had an injury claim denied for no reason.

Literally no reason, or a reason you didn't find satisfactory?

Re: Airbnb removed my negative review

#40

Post by mgkimsal » Mon, Jan 02, 2023, 4:48 PM UTC

cdbyr wrote: post #21

raincom wrote: post #2

Any platform that extracts money from X has the incentive to get rid of any negative reviews about X. Reviewers are not the revenue source. That's why AirBnB, Yelp, Glassdoor, etc will get rid of bad reviews for the right price. Read all bad stuff about AirBnB on reddit, you see where airbnb is heading. People should stop using that platform, whenever you find an alternative.

There was a line from Jeff Bezos, ""One of the early examples of this is customer reviews. Someone wrote to me and said, 'You don't understand your business. You make money when you sell things. Why do you allow these negative customer reviews?' "And when I read that letter, I thought, we don't make money when we sell things. We make money when we help customers make purchase decisions." The incentives are different…

> We make money when we help customers make purchase decisions

If those reviews help you decide to buy from someplace other than Amazon... perhaps in short term or narrow circumstances it still helps Amazon (reduced refunds/etc).