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Best ecommerce UX practices from mcmaster.com

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Re: Best ecommerce UX practices from mcmaster.com

#31

Post by Certified »

blamazon wrote: post #4

A huge advantage of McMaster I didn't see enumerated is the 3D models - for nearly every fastener, and for certain other products, you can instantly grab a 3D model and bring it right into your CAD design. As far as I know no one else offers this, definitely not at the scale McMaster's dataset offers. An annoyance of McMaster I didn't see enumerated is how they don't show you the shipping cost until after transaction…

"An annoyance of McMaster I didn't see enumerated is how they don't show you the shipping cost until after transaction is complete."

I use McMaster daily and can see the shipping cost in two places when viewing my cart. The lines above the Place Order button on the top right side of the screen has

Merchandise ####.##

Shipping ##.##

Total $####.##

In the same bar below that is tax and directly below that you can click Delivery Method and it also displays the cost for each delivery speed. Maybe if you are set up with an account that is Net-30 this is hidden, but it certainly shows up for me when set to process the transaction by credit card.

Re: Best ecommerce UX practices from mcmaster.com

#32

Post by exhaze »

mbauman wrote: post #29
exhaze wrote: post #19

I think is article is written from an eng/design perspective and thus fails to address business realities. Example: “product pages are way too long” Product pages are long because longer pages tend to perform better at SEO. Furthermore, at least in my experience, longer product pages don’t actually have a significantly negative impact for on-site conversion rates. Sure, maybe a better global maximum exists, and every…

> Product pages are long because longer pages tend to perform better at SEO If you own the category, however, folks will go directly to you instead of Google. I'm not googling for a 8-32 button head sheet metal screw.

Totally agree.

But then it’s more like brand-driven marketing - people literally typing your URL into their browser.

Brands take a long time to build.

New companies don’t have a brand so they kinda have to go at it along the SEO route, especially in the early days.

Re: Best ecommerce UX practices from mcmaster.com

#35

Post by blamazon »

Certified wrote: post #31
blamazon wrote: post #4

A huge advantage of McMaster I didn't see enumerated is the 3D models - for nearly every fastener, and for certain other products, you can instantly grab a 3D model and bring it right into your CAD design. As far as I know no one else offers this, definitely not at the scale McMaster's dataset offers. An annoyance of McMaster I didn't see enumerated is how they don't show you the shipping cost until after transaction…

"An annoyance of McMaster I didn't see enumerated is how they don't show you the shipping cost until after transaction is complete." I use McMaster daily and can see the shipping cost in two places when viewing my cart. The lines above the Place Order button on the top right side of the screen has Merchandise ####.## Shipping ##.## Total $####.## In the same bar below that is tax and directly below that you can click…

You're right and I'm wrong! There it is, plain as day. That's fascinating. I guess they updated this and I didn't notice.

Re: Best ecommerce UX practices from mcmaster.com

#36

Post by trey-jones »

McMaster-Carr out-Amazons Amazon when it comes to specialty items that you can't find online anywhere else. For a lot of product categories they have every conceivable variation that you might need. Specifically in the past I've used them for electric relays. I don't know of a brick and mortar locally that has the selection that I want, and you won't find these on Amazon. Next stop? McMaster.com.

One thing that annoyed me recently:

They don't take Discover. This led to me attempting to pay with an old Visa debit card which appeared to be accepted at checkout. In fact, they even shipped my order, and then sent me an email about my card being declined. It was a small order, but it still surprised me that they shipped without confirming payment. So I have an outstanding invoice. Not a huge deal, and as others have mentioned they do actually answer the phone, and you can talk to a human being about whatever customer service issue you might have.

Re: Best ecommerce UX practices from mcmaster.com

#37

Post by OneLeggedCat »

ericwood wrote: post #16

There's many things to love about the design, but the fact that they use actual anchor tags and override the default behavior with JS is extremely frustrating and makes opening in a new tab impossible. When I'm looking for parts I tend to want to open up several categories or parts across a few tabs and they make it impossible. Horizontal scrolling is also remapped to scroll vertically as well, which breaks the track…

> makes opening in a new tab impossible

This has been happening to so many commerce sites for the last several years. It's infuriating. They absolutely hate the idea that you might want to look at several items at once.

Anyway, in Firefox I kludge around it by right clicking the tab I'm on, selecting Duplicate Tab, then clicking the item in that new tab. Sometimes you gotta duplicate a lot that way, but it usually works.

Re: Best ecommerce UX practices from mcmaster.com

#38

Post by mauvehaus »

It's because they'll have your order at your door next day for an extremely reasonable cost of shipping. Nobody excels at pick, pack, and ship like McMaster-Carr.

Where they can be a little tough is searching for things you don't know the exact name for. I needed screws that have a smooth section to run through a bushing with a fairly tight tolerance. You know: turns freely but doesn't rattle. I spent hours looking until I finally found what I was looking for (shoulder screws).

Re: Best ecommerce UX practices from mcmaster.com

#39

Post by roflyear »

trey-jones wrote: post #36

McMaster-Carr out-Amazons Amazon when it comes to specialty items that you can't find online anywhere else. For a lot of product categories they have every conceivable variation that you might need. Specifically in the past I've used them for electric relays. I don't know of a brick and mortar locally that has the selection that I want, and you won't find these on Amazon. Next stop? McMaster.com. One thing that annoy…

This is a good thing IMO often you need a part right away. McMaster sends before they worry about you paying for it. They are a really solid company. I order from them whenever I can.

Re: Best ecommerce UX practices from mcmaster.com

#40

Post by olivermrbl »

thedangler wrote: post #34

I'm confused about medusajs. It has an API but yet I can't find anything about other SDK's. Are you locked into only using JS?

Medusa is a headless API, so you are free to consume it from wherever you want whether it be a React-based storefront, a C# backend, or something third - there's really no limitations.

But the source code of the open-source project is written in Node.js, so if you looking to contribute, you are forced to write JS.

Re SDKs, there's an official JS SDK and a community-led Flutter SDK - that I know of. The former can be found in the GitHub repository here: https://github.com/medusajs/medusa/tree/master/packages/medu...

Disclaimer, I am co-author of the project.

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