Was it sold by Amazon or a third party? The only times I had issues with returns was with third parties
Amazon shipped fake product, refuses refund until 'correct' item returned
31–40 of 187 posts
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#32In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…
There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful. [1] https://europa.eu/youreurope/business/dealing-with-customers...
According to their user guide, this is only for cross-border claims. So if my issue was with Amazon Germany, I guess I couldn’t use it?
edit: Correct, but I found that the EU has a nice form to find the correct way to solve disputes, both national and cross-border: https://ec.europa.eu/consumers/odr/main/?event=main.home.sel...
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#33In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…
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Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#34Earlier quoted context omitted.
There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful. [1] https://europa.eu/youreurope/business/dealing-with-customers...
> in any EU country except for Denmark If any EU lawyers know, why is Denmark excluded? Have they opt-out of this? Edit: even UK has this procedure (before their exit), so probably an explicit opt-out.
Could be. AFAIK, Denmark has several opt-outs on EU laws, just like UK had.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#35One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…
I suspect the varied experiences with returns in child comments is due to Amazon's use of algorithms that scan your purchase history and behavior. It's doubtful Amazon has blanket policies for returns or other customer support issues when they have such detailed stats on how 'good' a customer you are.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#36In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…
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Or perhaps savvy enough to know what he needs to say to get attention from the local media.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#37Quoted post unavailable.
The issue is not that it occurs, like you say with such volume mistakes will be made. The issue is that Amazon’s processes and systems are failing as there’s no resolution and no escalation path for resolution. Amazon is a pretty systematic company with support scripts out the wazoo. Their scripts don’t include a method for a customer who got a $690 fake part. That’s the noteworthy part. There’s likely many other sim…
Exactly: Amazon is determined to move from being a premium service to the local discount store. I’ve been buying from them since 1997 but my big ticket items come direct now because I don’t want to deal with their ethics.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#38Comingled inventory FTW! As a vendor, Why send in the real product to FBA when i can send a fake one and get paid the same amount? It even lets me undercut on price!
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Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#39Power to the corporations.
I remember buying a Google Nexus phone way back, having it delivered to my home. Only to find an empty box, someone had stolen it in transit.
All I did was report the theft to the police so I got a case number, then sent the case number to the vendor and a new phone was in my hands within a week. That's how socialist sweden works.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#40Earlier quoted context omitted.
There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful. [1] https://europa.eu/youreurope/business/dealing-with-customers...
> in any EU country except for Denmark If any EU lawyers know, why is Denmark excluded? Have they opt-out of this? Edit: even UK has this procedure (before their exit), so probably an explicit opt-out.
It doesn't really say why, I'd like to know as well.
> In accordance with Articles 1 and 2 of the Protocol on the position of Denmark annexed to the Treaty on European Union and to the Treaty establishing the European Community, Denmark does not take part in the adoption of this Regulation and is not bound by it or subject to its application,
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A...