Based upon some of the submitter's previous submissions. It appears that they have some 18+ "dating" apps...
Disclaimer: Googler, not in this area.
Warning – Google suspended GCP services for 'verification', lost my business
31–40 of 152 posts
Re: Warning – Google suspended GCP services for 'verification', lost my business
#32I’m sorry. Are you able to work with your customers to keep their business while you sort this?
I would port your stuff to aws. Most services have close equivalents and it is probably worth while to try. As another poster noted it might be useful to have cross provider redundancy.
I’ll be honest I have refused to work at gcp and have steered the mega corps I’ve advised on cloud choices explicitly away from gcp. Azure is better, but less technically sophisticated. It’s still a one shop cloud. And any company whose core business is surveillance and advertising won’t care about their customers - you’re just meat for their machine. Amazon was built around a customer centric business (retail) and aws inherited the ethos of that retail business. It’s technology is marginally less sophisticated than googles, but googles technology comes with an embarrassingly large amount of smugness and clever solutions that fail in clever ways. Amazon basically just wraps up common technologies in a managed control plane (aside from a few primitives like kinesis, SQS, sns, and DynamoDB) and doesn’t infect everything with their smartness.
Good luck.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#33Paying customers should absolutely have access to customer service.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#34This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…
I don't have the statistics to back up any statement about the odds that one provider or another is safer, but AWS has had a person I could talk to and they really resolved my issues and seemed empowered to do so. That's a big and real difference.
Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#35Earlier quoted context omitted.
Anecdotal but I listed a few graphics cards on Amazon with the same account I had AWS on and they booted me without any recourse or contact information. Very strange.
There really needs to be some more legal precedent around this stuff. In the commercial real estate leasing industry there are legal commitments and a framework of legal understanding to protect business owners or at least provide predictability. That needs to be applied to leasing computing resources given how much business flows through the internet now.
The frameworks largely exist, the above situation is like if you rented an office building and then started running an unlicensed side business out of it. It’s just a lot rarer (cloud computing has a much lower cost of entry then a commercial lease).
Re: Warning – Google suspended GCP services for 'verification', lost my business
#36No one from Google ever turns up here and says they care and it matters.
It's now broadly known that developers and businesses don't trust Google, but strangely as far as I can tell, the google CEO has never been held to account for this.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#37I hear about this kind of thing, all the time. I guess they manage to not do it that often, so I guess I hear only the bad reports, but they are universally awful, when I do hear them, and they all have the same theme:
A.I. Broke it, and the [rare] humans in the loop are powerless to mitigate the A.I.'s breakage.
I was considering using Firebase, when I started the project that I'm working on, now, but got cold feet, and wrote my own server. It took a while, but I'm glad that I did.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#38Yeah, that sounds about par for the course for Google. I don’t understand why anyone would ever choose them for anything critical. Free support for AWS is better than anything Google has (at least based on my reading, for obvious reasons I have no first-hand experience).
Everyone praises their managed kubernetes offering. I have no experience with it, but if you ask people around, everyone prefers GKE to alternatives. That might be one reason.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#39Care to divulge a general idea of what these apps were before expecting sympathy?
Why does what the apps do matter? The dude has software that puts the sushi on the table and google peed all over the table.
I want to know what the ban was for. What if the ban was due to a crypto mining operation? All I am asking for is a little more context before pointing any fingers.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#40Wow I'm really sorry this happened to you. I do believe your conclusions are correct about AWS. Azure generally seems fine too. Google's aversion to customer service makes them extremely dangerous as a cloud provider in my mind. This also goes for other critical business services, like Gsuite (I know! It's convenient). If you have GCP or Gsuite now and you're trying to evaluate how big of a deal it is my suggestion w…
I've had some bumpy points with Azure, but if I really can't fix something I can pick up the phone and they'll try to help. The idea of having critical business services with a company that you can't actually talk to is terrifying.