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Lufthansa abandons AirTag ban

arstechnica.com

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Re: Lufthansa abandons AirTag ban

#31

Post by offsign_p »

duxup wrote: post #19
InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

That's now how I read this playing out at all... >Someone gets a lower-level customer service rep on twitter You mean the person who posts to the verified Lufthansa twitter account? https://twitter.com/lufthansa/status/1578879849577385984 This doesn't seem like some low level rep that got called up to get manipulated. I think the lesson here is that if your verified twitter account says something ... people take it s…

Or the lesson is very little good can come for using Twitter as a medium for "news"

Re: Lufthansa abandons AirTag ban

#32

Post by nmilo »

InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

Then maybe it's time that lower-level customer service reps stop running official company twitter accounts. Maybe you and I see it differently, but most of the world sees a company's twitter account as the official source of information and fast-paced updates. It has as much significance as a press release from the CEO or an announcement on the company website. So if the lower-level customer service rep fucks up, outrage is warranted because they should have gotten someone more competent to run the account in the first place.

Re: Lufthansa abandons AirTag ban

#33

Post by duxup »

offsign_p wrote: post #31
duxup wrote: post #19

Earlier quoted context omitted.

That's now how I read this playing out at all... >Someone gets a lower-level customer service rep on twitter You mean the person who posts to the verified Lufthansa twitter account? https://twitter.com/lufthansa/status/1578879849577385984 This doesn't seem like some low level rep that got called up to get manipulated. I think the lesson here is that if your verified twitter account says something ... people take it s…

Or the lesson is very little good can come for using Twitter as a medium for "news"

I think it was quite interesting news. If you took the airline at their word folks would want to know about that.

Re: Lufthansa abandons AirTag ban

#34

Post by raverbashing »

Mikeb85 wrote: post #24
raverbashing wrote: post #21

Earlier quoted context omitted.

Yes, I'm sure one anecdotal experience turns it into the absolutely worse airline of planet Earth. Worse than Air Koryo even. Most customer rankings disagree with you. Which doesn't mean the airline should be free from criticism, of course.

I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc... > Most customer rankings disagree with you They're higher than expected but not in the top…

Yeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course

Re: Lufthansa abandons AirTag ban

#35

Post by mjhay »

nmilo wrote: post #32
InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

Then maybe it's time that lower-level customer service reps stop running official company twitter accounts. Maybe you and I see it differently, but most of the world sees a company's twitter account as the official source of information and fast-paced updates. It has as much significance as a press release from the CEO or an announcement on the company website. So if the lower-level customer service rep fucks up, out…

Social media managers form an important work program for executive's fail-nephews, so I don't think what you are suggesting is realistic.

Re: Lufthansa abandons AirTag ban

#36

Post by duxup »

mjhay wrote: post #35
nmilo wrote: post #32

Earlier quoted context omitted.

Then maybe it's time that lower-level customer service reps stop running official company twitter accounts. Maybe you and I see it differently, but most of the world sees a company's twitter account as the official source of information and fast-paced updates. It has as much significance as a press release from the CEO or an announcement on the company website. So if the lower-level customer service rep fucks up, out…

Social media managers form an important work program for executive's fail-nephews, so I don't think what you are suggesting is realistic.

Possibly.

But companies want people to pay attention to their twitter accounts and take them seriously right?

Can't suddenly decide they don't want them to ...

Re: Lufthansa abandons AirTag ban

#38

Post by sigstoat »

RcouF1uZ4gsC wrote: post #2

I won't be flying Lufthansa anytime soon. I don't want to entrust my life and my baggage to a company so incompetent.

> I don't want to entrust my life and my baggage to a company so incompetent.

even supposing the stories were true and accurate, if this is enough to get you to never use an airline, which ones are left for you to use?

Re: Lufthansa abandons AirTag ban

#40

Post by Karunamon »

InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

I get what you are trying to say here and generally I agree with the context you are trying to add, but so long as corporate entities have personhood rights, I think we should treat the putative monoliths as what they claim to be for the purposes of assigning blame, otherwise we make it too easy to escape accountability.

In other words: this was not the actions of some random low level person at Lufthansa, this was the actions of Lufthansa because it was an authorized person speaking on authorized channels. If they spoke incorrectly, that is within their power to fix and prevent from happening again.

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