Slightly off-topic: anyone got any ideas on how to innovate in this niche? I am always looking to add to my idea pile :) (See here: http://ideashower.posterous.com)
Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
31–40 of 198 posts
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#32Disclaimer: I'm the founder of Helpjuice.com. We compete with Zendesk's knowledge base. This is so rude from Zendesk. In case you think someone has ripped of your product, in any way, you (as the CEO of a 30+ company with 10,000 customers) SHOULD NEVER, EVER write something like that. I'm 100% with Freshdesk on this one specifically because of the tone of Zendesk and Freshdesk. The way Mikkel responded to Freshdesk i…
> I'm 100% with Freshdesk on this one specifically because of the tone of Zendesk and Freshdesk. Why would you decide who is right based on tone? Why not on the validity of their argument?
There isn't too many arguments in play. One thinks Freshdesk is knockoff of Zendesk, the other one makes a website describing how it isn't. The real play is the choice of words and how Mikkel("Indian cowboys", the RIP OFF comment, etc.) went on about this, and how Zendesk responded
The customers are there to tell whether they're a knock off or not. I don't want to say anything as I'm not a customer.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#33Wow what a craptastic response from Zendesk. I think it is fine to have a bit of a spar over features in competing products but you have to keep it civil.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#34I have used both freshdesk and zendesk and have to say I prefer zendesk, freshdesk offers nothing substantial over zendesk.
Having said that I am grateful freshdesk is there to spur some innovation.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#35Delicious drama. Go on.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#36Earlier quoted context omitted.
Actually, this should increase the number of trials and customers for Freshdesk. It's like playing chess. Zendesk made a bad move and Freshdesk used that move to respond brilliantly.
Nah, this is like playing chess on the wrong board. It's a waste of time and no one gets anything worthwhile accomplished.
It's a bad move for FreshDesk's company culture. It's a worse move for ZenDesk but a bad move for FreshDesk.
They took this and made it a part of their company by registering a domain name and making a big, glittery page about it. Also, since ZenDesk isn't exactly a behemoth, and it names names, it's quite personal.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#37Absolutely a rip-off, but Zendesk was stupid to comment on it.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#38Christian Marth (@cloudgroupsyd) has a lot of explaining for that ridiculous and risible "Indian cowboy" dig. Twenty times worse because he doubled down on it while backpeddling.
Normally comments about someone's perceived race (I didn't know there was more than one human race) is reserved for idiots who get their education about the world from tv.
The indian cowboy slur against Freshdesk is beyond ignorant. Especially for a technie. They're usually pretty good for researching.
Maybe Christian Marth should learn indians invented counting, the pentium chip, hotmail, fiber optics and lots of other things without which our ability to bask in our own glory is not as possible.
If they're not perfect, but as we can see from Zendesk, neither are others.
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#39They're all freaking rip offs of Request Tracker. :)
I wonder if Zendesk wants to reply to that. :P
Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds
#40Earlier quoted context omitted.
Actually, this should increase the number of trials and customers for Freshdesk. It's like playing chess. Zendesk made a bad move and Freshdesk used that move to respond brilliantly.
I'm sure it will. It doesn't change my perception of them. In my opinion, anyone who thinks taking the time to create a web page for an argument or who thinks a product in the same field with a similar name is a copycat doesn't care about me, the customer. They should be spending their time improving the product, coming up with new ideas, or responding to legitimate support inquiries. Neither of these companies showe…
You realize that it probably took FreshDesk maybe 2 hrs to create that page with the intention of defending the credibility of their reputation?
And at the same time, by picking (or rather extending) a fight with the industry leader, they are gaining lots of visibility for their product.
Was it worth it for FreshDesk to put in the 2 hours to defend their reputation? Of course. How is that not brilliant?