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For Thanksgiving, give your parents a treat: upgrade their browser

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Re: For Thanksgiving, give your parents a treat: upgrade their browser

#31
post #20

Also, delete all those toolbars.

It's astounding to me how often, when troubleshooting for someone, I find up to 1/4 of the viewing area in the browser consumed by a stack of toolbars. Once I deleted all of them and the person sent me an email the next day thanking me for "making her browser bigger."

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#32
post #30

"Well, everything worked fine until you installed that [Chrome | Firefox | Opera] thing on my computer." Doing free tech support for non-technical people is a wonderful thought, but it can also provide a harsh lesson in the dangers of unlimited liability for open-ended, no-fee, no-contract work.

Did you read it? > The Atlantic advises a conservative approach: don't switch to a different browser, just give them the latest version of the browser they're already using. Be on hand for the first time or two they use the browser, just in case they notice the change and have questions.

Even that's not safe. I remember a lot of angst when I upgraded someone's IE 6 to 7 about the missing menu bar.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#33
post #30

"Well, everything worked fine until you installed that [Chrome | Firefox | Opera] thing on my computer." Doing free tech support for non-technical people is a wonderful thought, but it can also provide a harsh lesson in the dangers of unlimited liability for open-ended, no-fee, no-contract work.

Did you read it? > The Atlantic advises a conservative approach: don't switch to a different browser, just give them the latest version of the browser they're already using. Be on hand for the first time or two they use the browser, just in case they notice the change and have questions.

I wish it was that simple.

The last time I was at my mom's house, I downloaded and ran putty (a standalone ssh client for windows).

She said that after I "installed" it on her computer, it started running really slow and that I needed to uninstall it.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#34
post #30

Earlier quoted context omitted.

Did you read it? > The Atlantic advises a conservative approach: don't switch to a different browser, just give them the latest version of the browser they're already using. Be on hand for the first time or two they use the browser, just in case they notice the change and have questions.

Even that's not safe. I remember a lot of angst when I upgraded someone's IE 6 to 7 about the missing menu bar.

Was anyone harmed? ... I'm joking of course. So they were frustrated for a second and then you showed them how to get the menu bar and everything was ok, right? Why was there a lot of angst, and why was it unsafe?

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#35

My parents are running Linux now, but when they were on Windows, I just changed the Firefox shortcut's icon to be the IE icon. I didn't change anything else (not even the text below the icon from "Mozilla Firefox" to "Internet Explorer"), but my parents of course didn't notice.

Very clever. When I first started using Linux, I always wondered why in the world anyone would use the "Redmond" skin for the desktop.

Of course, it's for subterfuge. :)

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#36
post #11

Earlier quoted context omitted.

Then upgrade internet explorer to version 9. That way, even if they choose to use IE, they won't be able to escape using a modern, standards-compliant browser.

Unfortunately, you can only upgrade to 9 with Windows Vista/7. Not much help to all the existing XP installations.

Could be time to update their OS too...

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#37
post #30

Earlier quoted context omitted.

Did you read it? > The Atlantic advises a conservative approach: don't switch to a different browser, just give them the latest version of the browser they're already using. Be on hand for the first time or two they use the browser, just in case they notice the change and have questions.

Even that's not safe. I remember a lot of angst when I upgraded someone's IE 6 to 7 about the missing menu bar.

Staying with IE6 is arguably less safe, considering all the popular sites (Youtube & Facebook among others) that no longer support it.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#38

Earlier quoted context omitted.

Unfortunately, you can only upgrade to 9 with Windows Vista/7. Not much help to all the existing XP installations.

Could be time to update their OS too...

That, however isn't a free upgrade, unlike with web browsers...

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#40

My parents are running Linux now, but when they were on Windows, I just changed the Firefox shortcut's icon to be the IE icon. I didn't change anything else (not even the text below the icon from "Mozilla Firefox" to "Internet Explorer"), but my parents of course didn't notice.

That would have been "cute" 3 years ago, but now Firefox sucks more than ever before. Hell, IE 9 is actually better than the latest version of Firefox and Mozilla just keeps digging their grave deeper.

1 year from now Firefox will be the next Netscape Navigator and be nothing more than a pale memory.

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