Earlier quoted context omitted.
Users don't want this shit, startups do.
This is an incredibly broad statement based on practically nothing. You don't think it's weird that most of the largest, most successful websites have mountains of tooling and frameworks to help them remain performant and reliable? All these tools either help the user directly, or solve real problems for companies to help them build more quickly. I also think you grossly overestimate the average user's abilities. The…
I don't fully agree with the person you're responding too, but it feels like you're making their point for them with this. Users are engaging with a tool or some content for themselves and today. Startups are the ones dreaming of standing among the "largest, most successful websites" someday.
Users don't care how efficient or inefficient your development process is, or how much technical debt you carry, or how many concurrent users or requests you can run, or how scalable you are if things go well. If your service stands up and works for them today, none of those things are relevant to them at all.
That's not to say that the startups concerns aren't critical to making sure that the service is still capable tomorrow and the day after, and that the company doesn't collapse under bad process and inefficiencies, and that the service maintains utility rather than becoming data and stale. They're valid concerns.
But the users are so far removed from those concerns that it can be legitimately frustrating when pursuit of those long-term concerns degrades their immediate experience.