31–40 of 211 posts
willing to bet that 99.999% uptime is just static text, because 5+ hours out of 2190 hours is not 99.999%
From @koopajah on discord: "We don't really drop nines if one specific feature is having issues". Pretty convenient payment processing is just a "feature" of a payment infrastructure SaaS
Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .
Earlier quoted context omitted.
Why is complaining on HN necessary to get proper customer support?
Because otherwise you have no leverage. If you go through proper channels your request for help will sit rotting in a queue until someone decides to pick up the ticket. If you complain loudly and publicly in a popular forum, everyone’s opinion of the company will degrade the longer your cries go visibly unanswered, so it requires immediate attention. Your request gets elevated to critical.
Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.
Looks expensive, though. 5% + 50¢
I have contemplated Stripe vs Paddle couple of months ago. But ultimately chose to stay with Stripe and deal with tax complexities when there is sizable revenue.
Earlier quoted context omitted.
Because otherwise you have no leverage. If you go through proper channels your request for help will sit rotting in a queue until someone decides to pick up the ticket. If you complain loudly and publicly in a popular forum, everyone’s opinion of the company will degrade the longer your cries go visibly unanswered, so it requires immediate attention. Your request gets elevated to critical.
I understand this position but after going from support-intensive startup to FAANG, the difference is scale subtly tipping the balance in small ways. There's no equivalent for "overhearing a customer problem" at FAANG scale. It would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets. About 0.5% of support tickets are interesting enou…
In other words, human labor would be too costly. It not a FAANG thing either, the government does it just as well as most other big entities that are betting they can let some problems slip through without too much loss.
Earlier quoted context omitted.
Are processors like Square any better?
Better in what way? I personally would never use a Square product (I feel the entire org has major ethical issues) however other players in this space include Braintree, Amazon Payments and a host of 3rd parties - although 3rd parties are discontinuing internet based direct gateway access such as CardConnect.
Earlier quoted context omitted.
Sorry for the issues here—could you email me at edwin@stripe.com?
Done.
Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .
Do you have any medium for such updates available to those who aren’t on Twitter?
Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…
Sorry for the issues here—could you email me at edwin@stripe.com?
How does Stripe compare with Avalara for tax handling?