Slower login, but works
ProtonMail Is Down
31–40 of 77 posts
Re: ProtonMail Is Down
#32Earlier quoted context omitted.
Doesn't have to be catastrophic failure. Most people just assume that such services are architected properly to be HA, but they usually aren't. They also aren't operated as HA usually, so things like a config change are rolled out globally to everything at once, and then everything breaks and they can't roll back, and you have total outage. Very common. ...and of course, they might not be down at all, it might just b…
What is HA?
high availability
Re: ProtonMail Is Down
#33Earlier quoted context omitted.
Doesn't have to be catastrophic failure. Most people just assume that such services are architected properly to be HA, but they usually aren't. They also aren't operated as HA usually, so things like a config change are rolled out globally to everything at once, and then everything breaks and they can't roll back, and you have total outage. Very common. ...and of course, they might not be down at all, it might just b…
What is HA?
High Availability
Re: ProtonMail Is Down
#34good thing I just bought a 24 month pro sub last week...
It sure was an excellent purchase -- one of the most secure services available world-wide, operated in the EU with strong privacy and completely outside US jurisdiction.
You weren't able to collect your emails for a brief 5 minutes, but you'll live.
Re: ProtonMail Is Down
#35I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195
> The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small.
Like, for instance, a simple DNS or BGP misconfiguration that takes the entire network down?
Cloudflare (June 2022):
https://news.ycombinator.com/item?id=31823132
OVH (October 2021):
https://news.ycombinator.com/item?id=28849319
Facebook (October 2021):
https://news.ycombinator.com/item?id=28752131
Google (June 2019):
Re: ProtonMail Is Down
#36I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195
Doesn't have to be catastrophic failure. Most people just assume that such services are architected properly to be HA, but they usually aren't. They also aren't operated as HA usually, so things like a config change are rolled out globally to everything at once, and then everything breaks and they can't roll back, and you have total outage. Very common. ...and of course, they might not be down at all, it might just b…
A bit nitpicking but even with a proper implemented HA solution there would be a service interruption.
Re: ProtonMail Is Down
#37good thing I just bought a 24 month pro sub last week...
It sure was an excellent purchase -- one of the most secure services available world-wide, operated in the EU with strong privacy and completely outside US jurisdiction. You weren't able to collect your emails for a brief 5 minutes, but you'll live.
Switzerland is not in the EU.
Re: ProtonMail Is Down
#38I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195
> The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Like, for instance, a simple DNS or BGP misconfiguration that takes the entire network down? Cloudflare (June 2022): https://news.ycombinator.com/item?id=31823132 OVH (October 2021): https://news.ycombinator.com/item?id=28849319 Facebook (October 2021): https://news.ycombinator.com/item?id…
We don't know for certain, but you may have missed Rogers [0] - which brought down cell phones (every function but wifi), debit transactions, and 911 services.
[0] https://en.m.wikipedia.org/wiki/2022_Rogers_Communications_o...
Re: ProtonMail Is Down
#39Earlier quoted context omitted.
It sure was an excellent purchase -- one of the most secure services available world-wide, operated in the EU with strong privacy and completely outside US jurisdiction. You weren't able to collect your emails for a brief 5 minutes, but you'll live.
Switzerland is not in the EU.
[deleted]
Re: ProtonMail Is Down
#40Just remember, clicking on refresh and searching the net what is going on want make the problem go anyway faster. Few of us urgently depend on email just this hour. An even if you do setting your alarm to some suitable interval and just doing something else is much more productive. Just act like the Arab cliche taxi driver who takes the hands of the steering wheel when it gets tight and say Allah will steer (No insul…
>Few of us urgently depend on email just this hour. I agree that you shouldn't be manically refreshing your email every 5 minutes, but my mail service being down for a few hours would definitely be a major inconvenience if I needed to get a 2fa code during that time. Same if I needed to look at my email to view my tickets for an upcoming event.
That sounds like an fragile setup if you depend on a single email account to get 2FA codes. I have them configured typically on my office workstation (reachable remotely if everything works), on my laptop, on my phone, and I have the static backup codes in my password manager which is also distributed over several indpendent machines.
Of course if you have to respond to incoming tickets within a guaranteed short timeframe that gets a problem if nothing can come in.
Make your risk assessment in advance: Can I live without it for a while, in the worst case even until I have an alternative provider? If so then just do so when an outage happens. If that's not acceptable for your case you need to have an independent backup before the first outage.