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Sometimes users prefer the less straightforward UX

blog.pwego.com

31–40 of 67 posts

Re: Sometimes users prefer the less straightforward UX

#31

Earlier quoted context omitted.

Not to justify author's UX choices, but he does mention that the feed shows reports from the trails the user follows. It's not a list of random trail reports, there is some logic behind it.

That means zero discoverability.

I don't disagree, just noticed that many comments missed this detail about the feed showing reports for user's favorite trails, not some random irrelevant content.

Re: Sometimes users prefer the less straightforward UX

#32
Just imagine how many engineering hours could be saved by spending 6 hours observing how 6 users interact with a prototype… I’ve worked with companies who spent millions of dollars without doing the basics to de-risk their product for the tiniest research spend. Yet they think research “slows them down.” smdh

Re: Sometimes users prefer the less straightforward UX

#34
Neither a feed nor a map is good UX here.

They already described their app's use-case perfectly: it's "weather" for ski conditions.

So what does the Weather app's UX look like?

On first launch, it lets you add locations you care about by searching for them (maybe a map is involved temporarily.)

And from then on, whenever you open the app, you get a dashboard of weather conditions in those places you care about.

Sounds like exactly what they should be doing!

Re: Sometimes users prefer the less straightforward UX

#35
The author missed the point: it is a less straightforward UX if it doesn't meet the user's needs. When I choose a trail while riding, the first thing I look at is a map. It answers a tonne of questions, ranging from how am I going to get there. to how much time am I going to enjoy on the trails, to what I can expect to see on the trails. Lists mean that I am wading through walls of text to find the same information, which is a less straightforward UX for the task at hand.

Re: Sometimes users prefer the less straightforward UX

#37

IMHO they’re taking the wrong lesson from this. Users don’t want complexity and they don’t want to hunt, but they desperately want not to waste time — they want some confidence that the action they’re about to take will further their goals. Showing an unordered list of unfamiliar names doesn’t further anyone’s goals, and it gives no confidence that further action will help, either. Why keep scrolling if all the names…

I was about to make a similar comment. The author even states this at the end "user's prioritize trails close to them, so the best way to show that is with a map". --- The first UX was NOT the most efficient way to show the information but the second one was. Therefore, users do in fact want the most efficient UX. He was just wrong about what that was.

+1. "As simple as possible but no simpler" -- the takeaway is that the first UI was in fact "simpler than possible" to accomplish user goals, not that users prefer things to be less simple or less efficient!

Re: Sometimes users prefer the less straightforward UX

#38

IMHO they’re taking the wrong lesson from this. Users don’t want complexity and they don’t want to hunt, but they desperately want not to waste time — they want some confidence that the action they’re about to take will further their goals. Showing an unordered list of unfamiliar names doesn’t further anyone’s goals, and it gives no confidence that further action will help, either. Why keep scrolling if all the names…

I was about to make a similar comment. The author even states this at the end "user's prioritize trails close to them, so the best way to show that is with a map". --- The first UX was NOT the most efficient way to show the information but the second one was. Therefore, users do in fact want the most efficient UX. He was just wrong about what that was.

I’m wondering what will happen if the first UX is ordered by proximity with distance to it and also a way to open it on the map. I think it’s worth trying it. Is a common use case for my searching for gas stations on Google maps

Re: Sometimes users prefer the less straightforward UX

#39
post #35

The author missed the point: it is a less straightforward UX if it doesn't meet the user's needs. When I choose a trail while riding, the first thing I look at is a map. It answers a tonne of questions, ranging from how am I going to get there. to how much time am I going to enjoy on the trails, to what I can expect to see on the trails. Lists mean that I am wading through walls of text to find the same information,…

> The author missed the point: it is a less straightforward UX if it doesn't meet the user's needs.

That was the entirety of the author’s point. That was what the whole article was about. That’s why they wrote it, so that you the reader would understand the very concept you believe they missed.

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