Planet Money is looking for people who have had questionable experiences with BNPL providers, I'd take a look if you haven't already: https://www.npr.org/2022/02/10/1079837232/have-you-used-buy-...
Why I'll never use Affirm again
31–40 of 298 posts
Re: Why I'll never use Affirm again
#32I used to find solace in the fact I could call a company and get to someone who can resolve my issue. These days I feel like it's impossible to get to a human, let alone one with any power, without jumping through hoops. It makes me hesitate to put trust into new products/services.
Re: Why I'll never use Affirm again
#33I've never understood the appeal of using a product like Affirm, especially if you already have a credit card. Credit cards already give you a 30-day grace period before purchases start accruing interest. Using Affirm to extend that to 42 days seems inconsequential. It seems like their target customer are people bad with credit, which would make them predatory.
I had poor credit from student loans and Affirm was very generous to me when other banks weren't. Affirm helped lay the foundations to rebuilding my credit. They've been good for at least my case
How was Affirm generous? Did they waive interest?
Re: Why I'll never use Affirm again
#34Sounds like the only harm done to you is some unpleasant emails, and some phone calls that were also rather unpleasant that you initiated. Their automated systems and support seem rather terrible(unfortunately normal). You might have just sent these bad automated emails to your spam folder and been just fine. Everything else is based on some imagined harm that might or might not come to you or some other imaginary pe…
> Everything else is based on some imagined harm that might or might not come to you or some other imaginary person at some point in the future. They threatened to report this to a credit rating agency. At any given time it's probably not a big deal assuming 1) you don't need to replace your car or sign a lease or get a personal loan around that time and 2) you know that you can dispute negative marks on your credit…
> They threatened to report this to a credit rating agency. At any given time it's probably not a big deal assuming 1) you don't need to replace your car or sign a lease or get a personal loan around that time and 2) you know that you can dispute negative marks on your credit report and you know how to do that.
or 3) it's just a bluff or 4) they do this all the time and the hit is so minimal that it won't even register, because of Affirm's disrepute.
Re: Why I'll never use Affirm again
#35It's long past time for credit reporting companies to lose their legal shield against libel.
Re: Why I'll never use Affirm again
#36Does Affirm actually report to the credit bureaus? It's my understanding that they do not, but perhaps I am misinformed.
Re: Why I'll never use Affirm again
#37Earlier quoted context omitted.
Filing a complaint is nice, but you’re basically at the mercy of the AG to care enough to do something.
I don't have a comparison to other states or agencies. I have file 2 complaints to NY AG in my life and I got responds in about a week from the people I complained against. One was my very first landlord after college decades ago, the other was a tow truck company about 10 years ago.
That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.
Re: Why I'll never use Affirm again
#38One point not brought up is that Chase may not be an honest broker here. I've seen both sides of a "charge back" that had the bank lying to both parties while soaking up a bunch of fees. Telling the customer that it had been resolved in the company's favor while telling the company that it had been resolved in the customer's favor. Taking both the funds and fees for themselves.
Affirm might well be correct that the bank has not really resolved the chargeback despite what Chase is telling him.
Re: Why I'll never use Affirm again
#39This is kind of OP's fault, right? I don't think it was appropriate to initiate a charge back on a payment to affirm since they provided their service to OP, that is they already paid for whatever OP was buying. I have a feeling that timing between OP opening the chargeback and the shipping of the item was actually coincidental.
I'd think if you paid affirm and the merchant hadn't shipped the item, then your recourse would be to go to Affirm, not your credit card you used to pay affirm.
Re: Why I'll never use Affirm again
#40Earlier quoted context omitted.
Also file a complaint with the CFPB. https://www.consumerfinance.gov/complaint/
Has anyone had luck with this route? I went through the process and was unsatisfied. CFPB sends the complaint and then the company self reports that they didn't do anything wrong and then the complainer has a chance to say they disagree. I don't think they intend to resolve specific issues. They seem more like a trendspotter than solutionist. It's a circuitous path to the solution of get a lawyer. With CFPB, you are…
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